Antonio Rodriguez

Recent UCLA graduate with strong customer service, analytical, and problem-solving skills, combined with a proven ability to apply interpersonal skills to interact and assist a diverse range of passengers. Adept at handling high-pressure situations with professionalism and calm, ensuring a positive experience for all travelers. Demonstrates excellent communication and organizational abilities, with a keen attention to detail and a commitment to maintaining safety and compliance. Enthusiastic about contributing to a team-focused environment and delivering exceptional service in a dynamic, fast-paced industry.

Caregiver, In-Home Supportive Services (IHSS), San Fernando, CA, 01/24 - Present

• Ensure the organization, hygiene, and cleanliness of environment ensuring the immediate needs are met.
• Ensure prompt and correct disbursement of medication and the transport patients' to offices, hospitals, and other public destinations.
• Prepare meals, clean up the kitchen, and perform menu planning and meal preparation for later use.
• Informs home care program manager of emerging client problems or needs.

Front Office - Customer Service, NPMD Clinic, Encino, CA, 01/23 - 12/23, 

• Provide customer service in person, via email, and via telephone to handle medical office scheduling and patient care.
• Greeted patients, ensured appointment time, insurance coverage, and ensured medical attention to optimize patient care.
• Managed office inventory of medical supplies to ensure prompt appointment facilitation and patient care and hygiene.
• Honed multi-tasking skills by handling multiple phone lines while also handling in person customers and translating as necessary.
• Utilized Microsoft Office Excel to manage customer records, prepare and organize mail and insurance.
• Prepared and served food to customers undergoing short-term treatments and maintained food storage.

Receptionist, Northeast Valley Health, Sylmar, CA, 01/22 - 12/22, 

• Provide customer service in person, via email, and via telephone to handle medical office scheduling and patient care.
• Greeted patients, ensured appointment time, insurance coverage, and ensured medical attention to optimize patient care.
• Managed office inventory of medical supplies to ensure prompt appointment facilitation and patient care and hygiene.
• Honed multi-tasking skills by handling multiple phone lines while also handling in person customers and translating as necessary.
• Utilized Microsoft Office Excel to manage customer records, prepare and organize mail and insurance.
• Prepared and served food to customers undergoing short-term treatments and maintained food storage.

Los Angeles Children's Hospital, Los Angeles, CA, 01/20 - 12/21

• Welcomed hospital guests and provided assistance in locating patients, department and navigating the hospital.
• Assisted nurses to provide care and support to patients and conduct hospital duties as needed.
• Answered busy phones and conducted appointment reminders; handling cancellations and rescheduling appointments.
• Assisted customers in completing forms and verified medical histories, collected and verified insurance information.