Antonio Sanchez Fernandez
Kissimmee,FL
Summary
Motivated bartender and server recognized for an engaging personality and adaptable service approach. Committed to creating memorable dining experiences through a friendly demeanor and the ability to anticipate customer needs. Proven track record of fostering positive relationships with patrons while maintaining a high level of professionalism in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitperson
Universal Orlando Resorts
09.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Waitperson
Olive Garden
11.2022 - 10.2024
- Efficiently used POS system to streamline ordering, manage bills, and handle complimentary items, resulting in 20% increase in customer satisfaction.
- Developed lasting connections with regular patrons, leading to a 15% boost in sales and enhanced customer loyalty.
- Increased customer satisfaction by providing detailed menu explanations & suggesting options for food allergies.
- Efficiently restocked supplies during slow periods, leading to a 20% increase in overall inventory and improved customer satisfaction.
- Maintained a 95% customer satisfaction rate by consistently providing efficient and friendly service.
- Utilized effective upselling techniques to increase sales by 20%, while maintaining superior customer service and time management.
Bartender
Universal Orlando Resorts
04.2022 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Olive Garden
11.2022 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate of Arts - Art
Valencia College
Orlando, FL12-2024
Associate of Applied Science - Operations Support And Services
Valencia College
Orlando, FL12-2024
Associate of Science - Computer Information Data Specialist
Valencia College
Orlando, FL12-2024
Skills
- Cultural sensitivity
- Order accuracy
- Salesmanship
- Food allergy awareness
- Exceptional customer service
- Point of sale (POS) system operations
Certification
- Certified Florida Bartender License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Waitperson
Universal Orlando Resorts
09.2024 - Current
Waitperson
Olive Garden
11.2022 - 10.2024
Bartender
Olive Garden
11.2022 - 10.2024
Bartender
Universal Orlando Resorts
04.2022 - Current
Associate of Arts - Art
Valencia College
Associate of Applied Science - Operations Support And Services
Valencia College
Associate of Science - Computer Information Data Specialist
Valencia College