Antonio Santana
La Puente,CA
Summary
At House Of Imports Mercedes Benz, I excelled in enhancing customer satisfaction and streamlining parts cataloging, showcasing my ability to creatively solve problems and efficiently manage orders. My expertise in parts identification and commitment to exceptional service fostered strong client relationships, boosting sales opportunities.
Overview
6
6
years of professional experience
Work History
Parts Advisor
House Of Imports Mercedes Benz
Buena Park, CA
02.2019 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Operated point of sales and parts lookup computer systems.
- Monitored backorders and expedited delivery when possible.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Education
High School Diploma -
Val Verde High School
Perris, CA05-2015
Skills
- Parts cataloging
- Parts identification
- Automotive industry
- Improving customer satisfaction
- Ordering parts
- Invoice processing
- Parts recommendation
Languages
English
Professional
Spanish
Professional
Timeline
Parts Advisor
House Of Imports Mercedes Benz
02.2019 - Current
High School Diploma -
Val Verde High School
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