ANTONIO SANTIAGO
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
La Palmita Tts
02.2025 - Current
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed inventory control and procurement processes to minimize waste and reduce costs.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Analyzed financial reports to identify trends and drive profitability initiatives across the restaurant.
- Established effective communication channels between front-of-house and back-of-house teams for seamless operations.
- Conducted performance evaluations, providing constructive feedback to foster employee growth and development.
- Led safety compliance efforts, ensuring adherence to health regulations and maintaining a safe work environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
HoH
HOH- VELVET TACO- FLORIDA
06.2023 - 03.2025
- Assist on food preparation on off peak hours for the following day and shift.
- Maintain a clean and sanitary work station including grill plancha, fryer and kitchen.
- Assume responsibility for quality produced also stock and maintain sufficient levels of food for smooth service.
- Prepare cook and serve food to standards of the organization.
- Prepare different meats such as seafood, poultry, pork and beef and sauces.
- Help in any area of the kitchen when circumstances dictate.
- Maintain high quality standards of quality control hygiene health and safety.
MANAGER
OAXACA MEXICAN GRILL
01.2012 - 03.2023
- Assist in promotion/creation of in house sales initiatives.
- Ensure operations contribute proactively to overall sales function.
- Ensure all company procedures relevant to these areas are adhered to at all times.
- Ensure that all new team members are mentored and trained properly to company procedures.
- Attend to all management meetings and training sessions required labor cost qi identity.
- Check stock levels and order supplies
- Prepare cash drawers and provide petty cash as required.
SUPERVISOR
STARBUCKS
06.2010 - 01.2012
- Support and assist the restaurant manager within all areas.
- Ensure total guest satisfaction is achieved.
- Maintain high standards of cleanliness and professionalism at all times.
- Ensure all guest standards are addressed immediately and resolved in a manner which exceeds the customers expectations.
- Organize and supervise the shifts keep up to standards for next shift supervisor
- Check stock and receive orders and order to par.
- Maintain high standards of quality control hygiene health and safety.
- Drop cash and do tips for employees.
Education
Associate of Arts -
Delton’s Base Community College
Deltona, FL2008
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LAKE MARY HIGH
01.2006
Skills
- POS systems operations
- Employee scheduling
- Hiring and training
- Store operations
- Customer service management
- Attention to detail
- Store opening and closing
- Team building and leadership
- Inventory control
- Customer service and engagement
- Goals and performance
- Sales techniques
- Sales growth
- Issue resolution
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 14 staff members.
Certification
Food handlers
Alcohol handlers
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant Store Manager
La Palmita Tts
02.2025 - Current
HoH
HOH- VELVET TACO- FLORIDA
06.2023 - 03.2025
MANAGER
OAXACA MEXICAN GRILL
01.2012 - 03.2023
SUPERVISOR
STARBUCKS
06.2010 - 01.2012
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LAKE MARY HIGH
Associate of Arts -
Delton’s Base Community College