Antonio Santiago Calderon
Kissimmee
Summary
Hardworking and motivated professional with sixteen years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Manager
Brinker Internationl, Chili's Grill & Bar
Orlando
06.2023 - 01.2025
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Directed recruitment, hiring, and training of new staff members.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Oversaw daily operations, maintaining efficiency and quality standards.
Supervisor of Operations
On Time Staffing
Orlando
04.2021 - 06.2023
- Delegated work to staff, setting priorities and goals.
- Collaborated with team leaders on quality audits.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Assistant Store Manager
Chicken Salad Chick
Orlando
09.2020 - 04.2022
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
Assistant Manager
Fallas
Orlando
05.2016 - 09.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Social Work
University of Puerto Rico
Puerto Rico12-2009
Skills
- Customer service
- Regulatory compliance
- Inventory management
- Employee training
- Team building
- Vendor management
- Fluently bilingual in English and Spanish
- MS office
- Computer skills
- 16yrs of Customer Service and Management
Timeline
Manager
Brinker Internationl, Chili's Grill & Bar
06.2023 - 01.2025
Supervisor of Operations
On Time Staffing
04.2021 - 06.2023
Assistant Store Manager
Chicken Salad Chick
09.2020 - 04.2022
Assistant Manager
Fallas
05.2016 - 09.2020
Bachelor of Science - Social Work
University of Puerto Rico
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