Antonio Santos
Sachse,TX
Summary
Driven by a passion for excellence, I am excelling at ISN, managing over 120 customer accounts and significantly contributing to business development. My expertise in CRM and exceptional relationship-building skills ensure client satisfaction and team growth. Achievements include surpassing sales targets and mentoring associates, showcasing my problem-solving and time management abilities, along with assisting our Spanish speaking customers.
Overview
2
2
years of professional experience
Work History
LCO - Senior Associate
ISN
07.2023 - Current
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Managed needs of more than 120 customer accounts at once using strong prioritization and multitasking abilities.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Customer Service - Business Development Associate
ISN
01.2023 - 07.2023
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals.
- Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
- Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
- Engaged with customers to build business relationships.
Education
High School Diploma -
Wylie East High School
Wylie, TX06.2013
Skills
- Performance monitoring
- Customer Service
- Time Management
- Attention to Detail
- MS Office
- Computer Skills
- Relationship Building
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Oral communication
- Courteous and Professional
- Strong Problem Solver
Languages
Spanish
Native or Bilingual
Timeline
LCO - Senior Associate
ISN
07.2023 - Current
Customer Service - Business Development Associate
ISN
01.2023 - 07.2023
High School Diploma -
Wylie East High School
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