Antonio Scott
Atlanta,GA
Summary
Attentive Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Comcast
Atlanta, GA
11.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Customer Service Executive
Comcast
Atlanta, GA
10.2021 - 11.2022
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Processed orders accurately and efficiently in accordance with company policies.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Retail Sales Associate
Comcast
Sandy Springs, GA
11.2019 - 08.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
Education
Bachelor of Science - Political Science
Florida State College At Jacksonville
Jacksonville, FL05-2016
Skills
- Product and service knowledge
- Operations Management
- Cost Reduction
- Task Delegation
- Employee Performance Evaluations
- Sales monitoring
- Recruiting and interviewing
- Policy administration
- Staff Management
- Succession Planning
- Strategic Planning
- Sales Reporting
- Negotiation
- Microsoft Office expertise
- Employee Development
Timeline
Assistant Manager
Comcast
11.2022 - Current
Customer Service Executive
Comcast
10.2021 - 11.2022
Retail Sales Associate
Comcast
11.2019 - 08.2021
Bachelor of Science - Political Science
Florida State College At Jacksonville