Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonio Silverio

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Service Coordinator Supervisor

Legnasys Tecnology INC.
Miami, FL
09.2023 - 06.2024
  • Analyzed data from surveys to identify areas requiring improvement in customer service practices.
  • Developed customer service strategies to increase customer satisfaction levels.
  • Maintained accurate records of all service requests, work orders, invoices.
  • Coordinated, scheduled and monitored service activities to ensure timely completion of tasks.
  • Identified potential opportunities for process improvements within the organization's services department.
  • Provided technical support to customers regarding use of products and services offered by the company.
  • Resolved escalated customer complaints in a professional manner.
  • Liaised between client and technician to keep parties fully informed.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.

Business Assitan

Galloway Professional
Miami, FL
03.2023 - 06.2023
  • Organized and maintained company files and records, ensuring accuracy and confidentiality.
  • Monitored inventory levels of office supplies and placed orders when necessary.
  • Processed expense reports according to established guidelines.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Generated purchase orders for office supplies as needed.
  • Provided administrative support to all departments within the company.
  • Responded promptly to customer inquiries via email or phone call.
  • Developed monthly financial reports for management review.
  • Created and maintained filing systems by organizing and adding files.
  • Participated in regular meetings and brainstorming sessions to discuss new ideas, client projects and assignments.
  • Improved customer satisfaction by promptly resolving conflicts and responding to requests.

Education

High School Diploma -

Caitan Roberto Rodriguez
Cuba
06-2020

Skills

  • Compliance Monitoring
  • Service Delivery Optimization
  • Technical knowledge
  • Strong leadership
  • Ongoing client support
  • Detail orientation
  • Excellent Communication
  • Time Management
  • Organizational Skills
  • Decision-Making

Timeline

Service Coordinator Supervisor

Legnasys Tecnology INC.
09.2023 - 06.2024

Business Assitan

Galloway Professional
03.2023 - 06.2023

High School Diploma -

Caitan Roberto Rodriguez
Antonio Silverio