Antonio Simon-Young
Dickinson,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Hotel Host
Home 2 Suites
01.2024 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Associate
Walmart
01.2023 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
Go Kart Attendant
Texas Entertainment Experience
03.2024 - 07.2024
- Contributed ideas for improvements during staff meetings which led to enhanced customer experiences at the trackside facilities.
- Maintained positive relationships with clientele, addressing concerns or problems promptly to ensure customer satisfaction.
- Trained new employees on proper kart operation, safety protocols, and company procedures to ensure seamless integration into the team.
- Increased repeat business through exceptional customer service and attention to detail in kart preparation.
- Ensured go-kart track safety by conducting regular inspections and maintenance of karts and equipment.
- Reduced accidents on the track by vigilantly monitoring racer behavior and intervening when necessary to maintain safety standards.
- Helped maintain high-quality go-kart engines by performing routine oil changes and other necessary maintenance tasks.
- Streamlined check-in process for racers by implementing an organized system of waivers, payment collection, and helmet distribution.
- Managed race scheduling efficiently to minimize wait times for customers while maximizing track utilization.
Education
Dickinson High School
Dickinson, TX06.2022
Skills
- Cleanliness and Organization
- Cash handling proficiency
- Record Keeping Abilities
- Guest Relations
- Customer Service
- Equipment Operation
- MS Excel
- Team Training
- Equipment Repair
- Ride set up
- MS Outlook
- Teamwork and Collaboration
- Active Listening
- Effective Communication
- Team Collaboration
- Decision-Making
- Adaptability and Flexibility
- Microsoft Excel
Timeline
Go Kart Attendant
Texas Entertainment Experience
03.2024 - 07.2024
Hotel Host
Home 2 Suites
01.2024 - 04.2024
Associate
Walmart
01.2023 - 01.2024
Dickinson High School