Antonio Sinkford

Account Manager

Roberts Oxygen

06.2023 - 08.2024

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Negotiated contract terms with clients, securing favorable agreements for both parties.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Streamlined internal processes for better efficiency in account management tasks.
Improved overall team productivity by implementing best practices in organization and time management.
Developed customized account plans for clients to help them achieve their business goals.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Implemented CRM system to track client interactions and feedback, leading to more personalized service.
Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Streamlined account management processes, reducing response times and improving client service quality.
Boosted client retention by developing and implementing comprehensive account management strategy.
Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Drove revenue growth by identifying new business opportunities within existing accounts.
Enhanced client engagement through regular newsletters and updates on product developments and industry news.
Established long-term customer relationships to enhance client loyalty and satisfaction.
Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Developed and maintained strong working relationships with professionals within assigned territory.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Kept detailed records of daily activities through online customer database.
Maintained current knowledge of evolving changes in marketplace.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Negotiated prices, terms of sales and service agreements.
Met existing customers to review current services and expand sales opportunities.
Recorded accurate and efficient records in customer database.
Monitored service after sale and implemented quick and effective problem resolutions.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Contributed to team objectives in fast-paced environment.
Achieved or exceeded company-defined sales quotas.
Stayed current on company offerings and industry trends.
Set and achieved company defined sales goals.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Presented professional image consistent with company's brand values.
Trained new employees on customer service, money handling and organizing strategies.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Developed, maintained and utilized diverse client base.
Attended monthly sales meetings and quarterly sales trainings.
Selected correct products based on customer needs, product specifications and applicable regulations.
Contributed to event marketing, sales and brand promotion.
Consulted with businesses to supply accurate product and service information.
Informed customers of promotions to increase sales productivity and volume.
Built diverse and consistent sales portfolio.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Generated advertising brochure for vendor use.

Summary

Overview

Work History

Account Manager

Education

High School Diploma -

Skills

Timeline

Account Manager

High School Diploma -

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