Antonio Smart
Upper Marlboro,MD
Summary
Accomplished professional who has served and excelled in multiple positions of increasing responsibility spanning seventeen (17) years with the Washington Metropolitan Area Transit Authority (WMATA). These positions include Bus Supervisor, Bus Operator, Train Operator, Training Depot Clerk, and Rail Line Platform Instructor (LPI). Self-disciplined and self-motivated, with exceptional leadership skills, communication skills and the experience to operate effectively at every level. Focused on achieving organizational objectives with demonstrated ability in improving operational flow. Proven capability at managing personnel, resources, and offices across multiple WMATA divisions. Demonstrates proficient administrative skills, with extensive experience and knowledge of the latest transit technology and software. Extensive knowledge base of Washington Metropolitan Area Transit Authority (WMATA) rail and bus safety regulations, policies, and procedural guidance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bus Supervisor
Washington Metropolitan Area Transit Authority
2021.01 - Current
- Oversees and maintains the safe and scheduled operations of bus services
- Monitors and evaluates Bus Operator’s on time performance; enforces operating rules, regulations and company policies; documents operating infractions such as unsafe operation, schedule adherence, cut trips, unauthorized uniform, and electronic equipment, while providing ongoing coaching and counseling
- Conducts accident investigations, determines the need for Federal Transportation Administration’s (FTA) drug and alcohol testing and provides assistance to WMATA customers
- Responsible for assigned bus routes, monitors resources and personnel, anticipates and identifies issues and problems that impact system operations and customer flow
- Investigates WMATA bus and non-revenue vehicle accidents, completes appropriate reports in a timely manner
- Provides shuttle service to support Rail during emergencies
- Attends Division Safety and local community meetings
- Responds to the Metro Integrated Control and Communication Center (MICC) calls during times of emergency and disabled WMATA transportation vehicles
- Provides first-line supervision to over 50 Bus Operators; regulates and re-routes work assignments, direct employees to troubleshoot equipment failures, execute safety procedures and other special assignments during periods of unforeseen situations and emergencies responses
- Prepares and completes accurate oral, written, electronic reports and documentation; ensures easy retrieval of information for statistical and management purposes Makes observation leading to advisory decisions impacting performance matters, including disciplinary issues, and recognition of achievements
- Investigates WMATA bus and non-revenue vehicle accidents, determined the necessity for FTA/WMATA policy testing, transported involved parties to WMATA’s testing facility, and meticulously completes detailed reports
- Monitors, mentors, provides correction and supervises Bus Operators, monitors performance, provides feedback, coaching, counseling, and documents information for discipline per District policies and the Collective Bargaining Agreement
- Oversees safe and timely operation of transit vehicles, ensuring passenger loads meet designated parameters
- Communicates and interprets Permanent and Temporary Orders, Personnel Directives, Notices and Bulletins with Bus Operators
- Maintains contact with Metro Intergrated Control and Communication Center (MICC), Bus Operators and Terminal Supervisors via radio, cellphone, and laptop computer, in order to receive and/or transmit information; interacts with customers, and officials of law enforcement, utilities, and schools, as needs dictate
- As On Scene Commander, operates two-way radio systems, regular telephones, and cell phones to receive, record, and assist with incidents, such as assistance from agencies of various jurisdictions, including law enforcement and first responders
- Operates multiple computer systems and monitors information from various sources, such as OrbCad, NextBus, Lytnx (DriveCam), Trapeez, CleverCad, traffic information and live video
- Investigates operational problems and inconsistencies; interacts proactively with Bus Operators, Bus Supervisors, and Maintenance Staff
- Analyzes schedule adherence and operational needs, reports discrepancies and unsafe conditions, and recommends corrective actions
Bus Operator
Washington Metropolitan Area Transit Authority
2011.01 - 2021.01
- Responsible for delivery of public transportation service through the safe, timely and effective operation of commercial transit passenger buses while providing a high level of professionalism and customer service
- Transported passengers to and from schedule stops and complies with state traffic regulation and WMATA safety rules, policies, and procedures
- Conducted and documented routine bus inspections of assigned vehicle
- Managed fare box transactions for proper fare and validates passes and identification cards, utilizing electronic fare registering and collection equipment
- Provided schedule, route, and fare information to passengers
- Used two-way radio and logs into the Mobile Data Terminal (MDT) to communicate with the Metro Integrated Control and Communications Center (MICC); reports hazardous and dangerous conditions along route
- Assisted customers with boarding in a safe manner
- Operated wheelchair lifts and ramps to properly secure mobility devices of passengers with disabilities in accordance with the Americans with Disabilities Act (ADA) Initiated communication with the Metro Transit Police Department during emergencies and situations involving unruly conduct of passengers and a threat to passengers and personal safety
- Prepared and submitted detailed accident and incident reports in a timely manner utilizing proper forms in accordance with established guidelines
- Assisted passengers with disabilities and other physical challenges in boarding and exiting bus to promote passenger safety
Rail Line Platform Instructor
Washington Metropolitan Area Transit Authority
2008.01 - 2011.01
- Assigned as a Line Platform and Temporary Training Instructor; observed, evaluated, and instructed drivers on obstacle courses, new routes, route changes, and new, modified, or emergency equipment
- Conducted employee evaluations according to performance standards, recommended progress actions, and provided constructive feedback for train operators
- Ensured train operators were aware of required and recommended updated professional development
Train Operator
Washington Metropolitan Area Transit Authority
2007.01 - 2011.01
- Complied with safety procedures for pre-trip inspections of trains and all issued schedules and headways before entering mainline for revenue service
- Responsible for delivery of public transportation service through the safe, timely and effective operation of passenger rail services while providing a high level of professionalism and customer service
- Transported passengers to and from schedule stops and in compliance with WMATA safety rules, policies, and procedures
- Maintained train schedules by safely regulating train speeds and station stops Monitored all rail signs and lights indicating hazards and the presence of other trains Utilized two-way radios to reported delays, mechanical issues, and emergencies to Rail Operations Control Center (ROCC)
- Greeted passengers; announced upcoming station stops, delays, outages
Bus Operator
Washington Metro Area Transit Authority
2006.01 - 2007.01
- Responsible for delivery of public transportation service through the safe, timely and effective operation of transit passenger buses while providing a high level of professionalism and customer service in accordance with WMATA safety rules, policies, and procedures
Education
Associate of Arts - Business Administration
Allegany College of Maryland
Cumberland, MDSkills
- Safety Management
- Employee Training
- Cross-Functional Teamwork
- Schedule Coordination
- Incident Reporting
- Complaint Handling
Certification
- IMF Level 1 certified (January 2023)
- Supervisor Transit Field Operations Training Course (June 2021)
- Refresher Course. For Metrobus Operator (January 2000)
- Depot Clerk On-the-Job Training (2016)
- Dealing with Difficult People (April 2013)
- Effective Workplace Behavior (April 2013)
- Anger Management (April 2013)
- We Care (March 2013)
- Career Development (February 2012)
- Bus Operators Training (September 2011)
- Initial Train Operator Course (July 2008)
- Street Smart Training (August 2007)
- New Bus Operator – Policies and Procedures Training (September 2006)
- Maryland CDL, Class B (2006); Endorsement: Passenger, Air Brakes
Timeline
Bus Supervisor
Washington Metropolitan Area Transit Authority
2021.01 - Current
Bus Operator
Washington Metropolitan Area Transit Authority
2011.01 - 2021.01
Rail Line Platform Instructor
Washington Metropolitan Area Transit Authority
2008.01 - 2011.01
Train Operator
Washington Metropolitan Area Transit Authority
2007.01 - 2011.01
Bus Operator
Washington Metro Area Transit Authority
2006.01 - 2007.01
Associate of Arts - Business Administration
Allegany College of Maryland
- IMF Level 1 certified (January 2023)
- Supervisor Transit Field Operations Training Course (June 2021)
- Refresher Course. For Metrobus Operator (January 2000)
- Depot Clerk On-the-Job Training (2016)
- Dealing with Difficult People (April 2013)
- Effective Workplace Behavior (April 2013)
- Anger Management (April 2013)
- We Care (March 2013)
- Career Development (February 2012)
- Bus Operators Training (September 2011)
- Initial Train Operator Course (July 2008)
- Street Smart Training (August 2007)
- New Bus Operator – Policies and Procedures Training (September 2006)
- Maryland CDL, Class B (2006); Endorsement: Passenger, Air Brakes
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