Antonio Smith
Rockledge
Summary
Dynamic and dedicated professional with a strong work ethic and expertise in customer service, honed at Publix as a Deli Clerk. Proven ability to enhance customer satisfaction through effective communication and safe food handling practices. Recognized for training new staff and maintaining high standards of cleanliness and sanitation in fast-paced environments.
Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.
Experienced with food handling, preparation, and safety protocols. Utilizes customer service skills to ensure positive experience for patrons. Knowledge of maintaining inventory and ensuring product freshness.
Deli professional with proven track record in delivering quality service and maintaining high standards. Brings focus on team collaboration and adaptability to changing needs. Recognized for reliability, attention to detail, and strong communication skills.
Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Publix
04.2024 - Current
- Prepared deli products according to food safety standards and company guidelines.
- Assisted customers with product selection, ensuring satisfaction and high-quality service.
- Operated slicing equipment and scales to produce fresh deli items efficiently.
- Maintained cleanliness and organization of deli display cases and work areas.
- Trained new staff on operational procedures and best practices in the deli department.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to manage inventory levels and product rotation.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded promptly to customer inquiries, providing information about products and promotions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Shift Manager
McDonald's
01.2021 - 11.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated shift schedules to optimize staff allocation and maintain service levels.
- Monitored inventory levels, facilitating timely replenishment to meet customer demand.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Developed training programs for new hires, fostering a culture of continuous learning.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Line Operator
Richards Paint Manufacturer Co.
10.2023 - 08.2024
- Operated production machinery to ensure seamless workflow and product quality.
- Monitored equipment performance, identifying issues for timely resolution.
- Collaborated with team members to optimize operational efficiency and reduce downtime.
- Conducted routine maintenance checks on machinery to enhance reliability.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
- Adapted quickly to changing production demands while maintaining quality standards.
- Documented production data accurately for reporting and compliance purposes.
- Assisted in training new operators on equipment usage and safety practices.
- Followed safety protocols, promoting a safe working environment for all staff.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Followed best manufacturing practices for operation of production equipment.
- Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
- Contributed to a positive company culture by actively participating in team meetings, providing constructive feedback, and fostering an environment of collaboration and mutual support.
- Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.
- Adjusted machine feed and speed to correct machine malfunctions.
- Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
- Calibrated and adjusted equipment to achieve quality production.
- Enhanced production efficiency by optimizing machine settings and conducting regular maintenance.
- Sustained consistent output levels even under high-pressure situations, contributing to overall plant productivity goals being met or exceeded regularly.
Education
Associates of Arts
Rockledge Highschool
Rockledge, FL12-2025
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Cleaning and sanitizing
- Meat slicing expertise
- Food safety
- Equipment safety
- Hospitality service expertise
- Order taking accuracy
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Timeline
Deli Clerk
Publix
04.2024 - Current
Line Operator
Richards Paint Manufacturer Co.
10.2023 - 08.2024
Shift Manager
McDonald's
01.2021 - 11.2024
Associates of Arts
Rockledge Highschool
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