ANTONIO SÁNCHEZ ESPARZA

November 2025 – Present

• Provided direct customer support for the U.S. market, delivering exceptional pre-sales and post-sales experiences through problem-solving, relationship management, and customer advocacy.
• Managed the full order lifecycle using SAP and Salesforce, including quoting, order entry, modifications, tracking, and cancellations.
• Prepared and presented daily operational reports on key metrics including order volume, customer contacts, and service performance to inform team strategies.
• Analyzed weekly business performance indicators, including sales, escalations, replacements, claims, and operational costs to support data-driven decision-making and enhance continuous improvement efforts.
• Chosen for the Steelcase Internship Program and collaborated with a mentor to gain cross-functional business exposure and develop a comprehensive understanding of multiple organizational areas and processes.

• Trained sales promoters to increase retail sales effectiveness.
• Managed SocioBAT platform to enhance customer loyalty and engagement.
• Answering questions and providing clarification to clients about their goals and rewards from the SocioBAT platform.
• Conducted market research to evaluate pricing strategies and competitor activities.
• Creation of monthly and quarterly sales goals.

• Assisted Finance Director in updating accounts receivable and managing cash on hold to ensure accurate financial tracking.
• Coordinate with financial teams to validate information and resolve discrepancies in reports.
• Optimize analysis and reporting processes through automation in Excel and Power BI.
• Generated weekly reports highlighting key financial variations to inform decision-making.
• Participated in team meetings to share insights on financial performance and contribute to strategic discussions.

• Coordinated freight shipments and optimized delivery schedules to improve logistics efficiency.
• Resolved shipment issues by communicating with carriers, ensuring timely deliveries and maintaining service quality.
• Assisted Customer Service Specialist in updating customers on shipment status, enhancing customer satisfaction.
• Close the shipment in the TMS by uploading the proof of delivery (POD).
• Participated in team meetings to discuss project updates and logistics strategies.