Antonio Spencer
Cedar Hill,TX
Summary
Driven Senior Consultant with 20+ years' experience in the WFM consulting field. Adept in collaborative problem solving, risk management and creative solutions. Passionate about bringing changes in businesses. Proficient in conducting primary and secondary research.
Overview
24
24
years of professional experience
Work History
Senior Consultant
Accenture
05.2017 - 12.2023
- Worked with companies such as Microsoft, Walmart, Starbucks and ALDI
- Projects included timeclocks, mobile clocking solutions, labor scheduling and labor forecasting as part of a WFM solution
- Mentored teammates, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Presented findings and recommendations to key stakeholders and decision makers, effectively communicating key insights and action plans.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
Senior Implementation Specialist
Automatic Data Processing, ADP
02.2000 - 10.2015
- Focus was on timekeeping solutions as part of a wider WFM solition
- Achieved project milestones consistently by adhering to well-defined timelines and setting clear expectations with stakeholders.
- Collaborated with cross-functional teams, ensuring seamless integration of project deliverables across various departments.
- Elevated customer satisfaction ratings through personalized support services, addressing unique challenges faced during implementations.
- Nurtured long-term relationships with key decision makers, fostering trust and collaboration throughout the implementation process.
- Facilitated seamless handoffs between project teams, ensuring a consistent experience for clients from sales to implementation stages.
Education
Bachelor of Science - Business Management
Texas A&M University
College Station, TXSkills
- Strategic Planning
- Software Implementation
- Digital Transformation
- Teamwork mindset
- Consulting
- ADP WFM, Blue Yonder, UKG
Timeline
Senior Consultant
Accenture
05.2017 - 12.2023
Senior Implementation Specialist
Automatic Data Processing, ADP
02.2000 - 10.2015
Bachelor of Science - Business Management
Texas A&M University