Antonio Sustaita
Cicero,IL
Summary
Experienced leader with a passion for customer service seeking a role with a mission-driven organization. Dedicated to driving results through effective communication and problem-solving. Eager to contribute skills and experience to a team-oriented environment focused on exceptional service. Committed to exceeding expectations and fostering strong relationships with clients and colleagues.
Overview
10
10
years of professional experience
Work History
Front Desk Guest Services
Residence Inn by Marriott
04.2023 - 01.2024
- Providing excellent customer service to guests in a friendly and professional manner.
- Responding and processing guest inquiries and requests in a timely and efficient manner.
- Ability to work in a fast-paced environment and being able to multitask.
- Handling administrative tasks such as check-in, check-out, and luggage storage.
- Ability to answer questions regarding loyalty program and successfully enrolling guests.
- Resulting in 95% enrollment average on a monthly basis.
Men’s Specialist
Macy’s
07.2019 - 05.2022
- Provided excellent customer service.
- Consistently a top performer in sales and credit card applications.
- Performed all register opening and closing functions and inventory.
Supervisor
Levi’s
07.2018 - 07.2019
- Opening and closing procedures, inventory, scheduling and register functions.
- Continuous development and coaching of employees.
- Provided excellent customer service.
Lead Cashier
DSW, INC.
06.2017 - 07.2018
- Continuous coaching and development of a crew of 10-15 cashiers.
- Performed opening and closing procedure.
Assistant Store Manager
Joe’s Jeans
06.2016 - 06.2017
- In charge of maintaining and overseeing all clients books.
- Continuous coaching and development of a crew of 4-5 employees.
- Performed opening and closing procedures, scheduling.
- Consistently maintained and surpassed monthly sales goals.
Fulltime Key Holder
Joe’s Jeans
03.2016 - 06.2016
- Performed opening and closing procedures.
- Consistently maintained and surpassed monthly sales goals.
Cashier Leader FOH
Banana Republic
03.2015 - 09.2015
- Trained, coached and led a team of 20 - 30 cashiers.
- Performed all opening and closing procedures.
- Continuously provided excellent customer service and was consistently mentioned in customer surveys with scores of 100%.
- Always exceeded weekly and monthly leadership goals.
Logistics/Ship from Store Leader BOH
Banana Republic
11.2013 - 03.2015
- Promoted to SFS Leader Sept 2014.
- Printed and prepared order list, ensured all items were accounted for prior to the picking and fulfillment of orders.
- Supervised, coached and led a team of 10 employees to make sure all orders were picked, processed and packaged before 4 p.m. on a daily basis.
- Maintained and trained the SFS team on any and all policy and procedures.
Education
High School Diploma - undefined
J.S. Morton High School
06.1990
Skills
- Fluent in Spanish and English (oral and written)
- Proficient in MS word MS Excel
Timeline
Front Desk Guest Services
Residence Inn by Marriott
04.2023 - 01.2024
Men’s Specialist
Macy’s
07.2019 - 05.2022
Supervisor
Levi’s
07.2018 - 07.2019
Lead Cashier
DSW, INC.
06.2017 - 07.2018
Assistant Store Manager
Joe’s Jeans
06.2016 - 06.2017
Fulltime Key Holder
Joe’s Jeans
03.2016 - 06.2016
Cashier Leader FOH
Banana Republic
03.2015 - 09.2015
Logistics/Ship from Store Leader BOH
Banana Republic
11.2013 - 03.2015
High School Diploma - undefined
J.S. Morton High School