Business
Antonio Taleski
Management
Skopje
Summary
Proven leader in hospitality and project management, adept at fostering guest relations and streamlining operations for Hotel Panoramika - Design & SPA. Excelled in customer service and Microsoft Office, enhancing guest satisfaction and operational efficiency. Achieved notable increases in guest loyalty and project completion rates, demonstrating exceptional time management and interpersonal skills. Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment. Goal-oriented business development and project leader with expertise in managing the full project development lifecycle, networking and generating revenue. In-depth technical knowledge, conceptual understanding and compliance experience. Strong communicator, planner and analytical thinker.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Front Desk Agent
Hotel Panoramika - Design & SPA
08.2022 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained high levels of guest privacy by securely managing personal information.
Project Developer
GMW - Green Energy
02.2023 - 10.2024
- Managed cross-functional teams, fostering strong working relationships and enhancing overall productivity.
- Optimized resource allocation for timely project completion and reduced operational costs.
- Presented regular status updates to senior management, reinforcing stakeholder confidence in project direction.
- Built a reputation for delivering high-quality projects on time and within budget by consistently applying best practices in project management.
Financial Advisor
Winners Group
06.2023 - 09.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Analyzed clients risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
Executive Assistant
Enersolar Group
03.2022 - 09.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Answered high volume of phone calls and email inquiries.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
Sales Manager
Green Energy
04.2023 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Front Desk Supervisor
Hotel Holiday Inn
01.2019 - 06.2019
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Hotel Manager
Hotel Aladin
02.2016 - 12.2018
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel's online presence through targeted marketing campaigns and social media engagement.
Sales Specialist
Led Market
01.2014 - 12.2015
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
High School Diploma -
SEPUGS ''Vasil Antevski - Dren'' - Skopje
Skopje 04.2001 -
Skills
Customer Service
Guest Relations
Microsoft Office
Time Management
Documentation
Listening Skills
Hospitality services
Executive Support
Office Management
Information confidentiality
Schedule Management
Communicating Skills
Interests
Healthy Lifestyle
Marathons
Cryptocurrency
Stocks
Solar Energy
Gym
Traveling
Running Marathons
I love running marathons because it’s my ultimate stress relief. Each mile helps clear my mind, giving me a sense of freedom and energy. It’s a powerful reminder that with determination and perseverance, I can achieve anything I set my mind to.
Timeline
Financial Advisor
Winners Group
06.2023 - 09.2023
Sales Manager
Green Energy
04.2023 - 07.2023
Project Developer
GMW - Green Energy
02.2023 - 10.2024
Front Desk Agent
Hotel Panoramika - Design & SPA
08.2022 - Current
Executive Assistant
Enersolar Group
03.2022 - 09.2023
Front Desk Supervisor
Hotel Holiday Inn
01.2019 - 06.2019
Hotel Manager
Hotel Aladin
02.2016 - 12.2018
Sales Specialist
Led Market
01.2014 - 12.2015
High School Diploma -
SEPUGS ''Vasil Antevski - Dren'' - Skopje
04.2001 -