Antonio Taylor
Shreveport,LA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Call Center Representative
1-800-flowers.com
Shreveport, LA
01.2020 - 02.2025
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed outbound calling campaigns to promote new products or services.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Tax Office Title Clerk @ DMV
Collin County Tax Office
Plano, TX
02.2023 - 05.2024
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Processed and maintained title files, implementing security measures to protect data.
- Maintained regular communications with clients to discuss and resolve issues.
- Evaluated documents to determine property ownership.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
Operations-front-end Manager
Tom-thumb
Dallas, Texas
11.2021 - 02.2023
- Trained and managed a team of 5 front-end developers.
- Managed release schedules and ensured timely delivery of projects.
- Developed and implemented strategies to improve customer experience.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed employee performance and determined areas in need of improvement.
- Welcomed large volume of guests and improved overall customer service.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
Front End Supervisor
Kroger
The Colony, Texas
07.2015 - 11.2021
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Trained new employees in customer service techniques and store policies.
- Ensured adequate staffing levels during peak business hours.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Store Manager
Burger King Inc.
Dallas, TX
06.2002 - 07.2015
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Associate of Arts - Criminal Justice
Navarro College
Corsicana, TX02.2010
Skills
- Call Center Operations
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Cash counting
- Complaint resolution
- Marketing knowledge
- Price Verification
- Customer Service
- Inventory Management
Certification
ABO-Card
Safe-Sever-Certifacations
Food-Handler-Certifacations
Timeline
Tax Office Title Clerk @ DMV
Collin County Tax Office
02.2023 - 05.2024
Operations-front-end Manager
Tom-thumb
11.2021 - 02.2023
Call Center Representative
1-800-flowers.com
01.2020 - 02.2025
Front End Supervisor
Kroger
07.2015 - 11.2021
Store Manager
Burger King Inc.
06.2002 - 07.2015
Associate of Arts - Criminal Justice
Navarro College
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