Lamondre Howard
Bronx,NY
Summary
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Overview
17
17
years of professional experience
Work History
Customer Service Representive
Maximus
Bronx, NY
03.2015 - Current
- Customer Consultant
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
Customer Service Representative
Alorica Verizon Wireless
Kennesaw, GA
01.2014 - 12.2014
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Handled customer bills and concerns.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Worked with the management team to implement the proper division of responsibilities.
Assistant Manager
Bradby's Boutique
Richmond, VA
07.2012 - 11.2013
- Supervised 10 employee crew.
- Superior Microsoft Data entry skills.
- Inventory entry for weekly and monthly accounts.
- Alerted customers to upcoming sales events and promotions.
Cashier/Customer Service
Fresh Pride
Waverly, VA
01.2009 - 08.2009
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Operated a cash register for cash, check and credit card transactions.
Education
Associate of Science - Psychology
Richard Bland College
2010
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Computer literate
- Skilled problem solver
- Motivated team player
Timeline
Customer Service Representive
Maximus
03.2015 - Current
Customer Service Representative
Alorica Verizon Wireless
01.2014 - 12.2014
Assistant Manager
Bradby's Boutique
07.2012 - 11.2013
Cashier/Customer Service
Fresh Pride
01.2009 - 08.2009
Associate of Science - Psychology
Richard Bland College
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