ANTONIO TORNEZ BANOS
Columbia,MO
Summary
Motivated and dependable professional with over 5 years of experience in public service, customer service, and security. Seeking to leverage strong communication, bilingual fluency (English/Spanish), and problem-solving skills in a customer-facing or administrative role with opportunities for growth.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
Work History
Cashier I
City of Columbia, MO
Columbia, MO
01.2024 - Current
- Process customer payments for city services in-person and over the phone with accuracy and professionalism
- Maintain accurate cash drawer and handle financial transactions in compliance with city policies
- Provide customer service, resolve billing inquiries, and direct residents to appropriate departments
- Assist in maintaining daily logs, records, and reports for departmental use
Corrections Officer
Missouri Department of Corrections
Missouri
05.2019 - 04.2024
- Supervised inmate activity in housing units, recreation areas, and work assignments to maintain safety and security
- Conducted routine checks, headcounts, and searches to enforce institutional rules and prevent contraband
- Responded to emergencies and incidents with appropriate protocols and de-escalation techniques
- Completed detailed reports on inmate behavior, incidents, and facility operations
- Collaborated with other officers and staff to uphold safety and rehabilitative standards
Crew Member / Cashier
McDonald's
Columbia, MO
08.2023 - 01.2024
- Took customer orders and processed payments quickly and accurately
- Prepared and served food while following health and safety standards
- Maintained cleanliness of work areas and dining spaces
- Worked collaboratively with team members to ensure smooth operations during high-volume hours
Education
High School Diploma -
Hickman High School
Columbia, MO01.2017
Completed 1 Year of Coursework - General Studies
Moberly Area Community College
Columbia, MO01.2018
Skills
- Excellent Customer Service & Communication
- Cash Handling & Point-of-Sale (POS) Systems
- Conflict Resolution & De-escalation Techniques
- Team Collaboration & Reliability
- Time Management & Task Prioritization
- Proficient in Microsoft Office & Google Workspace
- Bilingual: Fluent in English and Spanish
- Patience and empathy
- Customer assistance
Timeline
Cashier I
City of Columbia, MO
01.2024 - Current
Crew Member / Cashier
McDonald's
08.2023 - 01.2024
Corrections Officer
Missouri Department of Corrections
05.2019 - 04.2024
Completed 1 Year of Coursework - General Studies
Moberly Area Community College
High School Diploma -
Hickman High School