ANTONIO TORRES JR.
Pharr,TX
Summary
Dynamic Information Specialist with U.S. Border Patrol, skilled in data analysis and technical support. Proven ability to enhance system performance and security compliance while fostering collaboration across teams. Recognized for meticulous attention to detail and exceptional problem-solving skills, ensuring mission-critical operations run smoothly and efficiently. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Information Specialist
U.S. Border Patrol
06.2023 - Current
- Conducted data analysis and research to create actionable intelligence reports
- Utilized national databases to verify and assess critical information
- Collaborated with cross-functional teams to ensure accuracy and compliance
- Administer and maintain the integrity of mission-critical law enforcement information systems used by border patrol agents for surveillance, reporting, and coordination.
- Provide technical support and troubleshooting for field agents, ensuring seamless access to data, communications, and operational tools.
- Oversee the configuration, installation, and regular updates of system software and hardware to optimize performance and ensure security compliance.
- Develop and enforce system security measures to safeguard sensitive data, including managing firewalls, encryption protocols, and access controls in accordance with national security guidelines.
- Collaborate with other law enforcement agencies to ensure system compatibility, facilitate data sharing, and enhance inter-agency communication.
- Generate reports, analyze system data, and provide feedback to management regarding system performance, potential vulnerabilities, and recommendations for improvement.
- Provide user training for border patrol agents and personnel, ensuring understanding of system functionalities, data management, and security protocols.
Logistics Coordinator
Republic National Distributing Company
- Develop and implement merchandising strategies for in-store displays, ensuring optimal product visibility and maximizing sales for wine and alcohol products across multiple retail locations.
- Coordinate logistics for the transportation of products from warehouses to retail locations, ensuring timely deliveries and accurate order fulfillment.
- Maintain inventory accuracy by conducting regular stock counts and ensuring that stock levels meet demand while minimizing excess inventory.
- Manage relationships with retailers, distributors, and suppliers to ensure smooth supply chain operations, negotiate pricing, and address any shipping or delivery issues.
- Track product sales trends, consumer preferences, and inventory turnover to inform merchandising and logistical decisions, contributing to improved sales performance.
- Monitor and ensure compliance with alcohol distribution regulations and licensing requirements across various states and regions.
- Collaborate with the marketing team to create promotions, special displays, and seasonal setups that align with company goals and attract customer attention.
- Coordinate special orders, ensuring that unique or high-demand products are promptly sourced and delivered as requested by clients.
Account Expert
T-Mobile
- Managed customer inquiries via phone, email, and in-person interactions, ensuring high levels of satisfaction
- Manage a diverse portfolio of customer accounts, ensuring satisfaction by providing timely solutions to inquiries related to billing, plan options, and technical support.
- Assist customers with product selection, plan upgrades, and troubleshooting mobile device issues, consistently achieving high customer satisfaction ratings.
- Demonstrate in-depth knowledge of T-Mobile's mobile services, including 5G, data plans, mobile hotspots, and devices, to make personalized recommendations.
- Handle complex billing inquiries, credit adjustments, and account changes, ensuring accurate and efficient resolution.
- Consistently meet or exceed sales goals by upselling additional products and services, such as premium plans, accessories, and insurance.
- Collaborate with cross-functional teams to escalate issues requiring technical expertise or additional support.
- Lead training sessions for new employees, sharing best practices for customer service, troubleshooting, and sales techniques.
Youth Care Supervisor
Chicanos Por La Causa
- Manage crisis situations with calmness and professionalism, utilizing de-escalation techniques and ensuring the safety of youth and staff members.
- Monitor and ensure adherence to agency policies, state regulations, and safety protocols in all activities and interactions with youth.
- Complete accurate and timely documentation, including incident reports, progress notes, and case records, in compliance with legal and organizational standards.
- Youth Development & Support
- Staff Supervision & Training
- Behavioral Intervention Strategies
- Crisis Management & Conflict Resolution
- Case Management & Documentation
- Program Implementation & Evaluation
- Risk Assessment & Safety Protocols
- Parent/Guardian Engagement
- Compliance with Child Welfare Regulations
Deputy Clerk
Hidalgo County Tax Office
- Oversaw daily operations, ensuring accuracy and efficiency in administrative processes in property tax, motor vehicle renewals, and titling.
- Provided exceptional customer service while managing inquiries and resolving issues promptly.
- Created and maintained detailed records, promoting transparency and accountability.
- A highly skilled and detail-oriented banking professional with over 6 years of cash handling, customer service, and financial transactions. Proven track record of maintaining accuracy in cash management, fostering positive customer relationships, and ensuring compliance with regulatory standards. Adept at managing high-volume transactions and leading teams to meet organizational goals.
- Processed daily financial transactions, including deposits, withdrawals, and loan payments, maintaining high accuracy and attention to detail.
- Greeted visitors; provided information regarding city services or operations.
- Computed, recorded and proofread data or reports.
- Processed applications for permits, licenses, and other government forms.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Monitored and directed work of lower-level clerks.
- Managed cash handling, ensuring the correct denomination of bills, and balanced the cash drawer at the beginning and end of each shift.
- Provided exceptional customer service, addressing inquiries, resolving issues, and promoting solutions to financial tax issues.
Education
University of Texas at San Antonio
San Antonio, TXSkills
- Microsoft Office Suite
- SharePoint
- Scheduling software
- Salesforce
- CRM tools
- Data analysis
- National databases
- Troubleshooting
- Network issues
- Hardware issues
- Software issues
- Live chat platforms
- Email communication systems
- Video conferencing tools
- Typing speed 40 WPM
- High degree of accuracy
- Information security
- Technical support
- Customer relationship management
- Inventory control
- Merchandising strategy
- Crisis management
- Team collaboration
- Report generation
- Information management
- Problem solving
- Data collection
- Record preparation
- Database administration
- Greeting and seating clients
- Verbal and written communication
- Team building
- Office equipment operation
- Detail-oriented
- Claims handling
- Attention to detail
- Courteous and professional
- Security awareness
- Telephone and email etiquette
- Excellent communication
- Customer service
- Payment processing
- Bookkeeping support
- Records maintenance
- Billing and invoicing
- Teamwork
Certification
- Public Trust Clearance
- Lvl 3 Guard
- Texas life and health license
Languages
- English
- Spanish
Timeline
Information Specialist
U.S. Border Patrol
06.2023 - Current
Deputy Clerk
Hidalgo County Tax Office
Logistics Coordinator
Republic National Distributing Company
Account Expert
T-Mobile
Youth Care Supervisor
Chicanos Por La Causa
University of Texas at San Antonio
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