Summary
Overview
Work History
Education
Skills
Websites
Certification
Core Strengths
Languages
Timeline
Generic

Antonio Torres Leyva

Manhattan

Summary

Certified Pharmacy Technician with extensive experience in retail and operations-focused pharmacy environments. Skilled in efficiently processing prior authorizations, resolving insurance claims, and collaborating on medication management. Demonstrated ability to expedite approvals, minimize delays, and ensure patients' access to necessary therapy through meticulous documentation and effective communication with payers. Possesses a strong understanding of healthcare regulations such as HIPAA and DEA, as well as pharmacy workflows and payer policies. Fluent in English and Spanish, with exceptional communication and problem-solving abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
05.2022 - Current
  • Managed daily operations of a high-volume pharmacy, overseeing inventory management, prescription fulfillment, and customer service
  • Developed and implemented quality control measures to ensure accuracy in medication dispensing and adherence to regulatory standards
  • Led a team of 6-8 pharmacy technicians and support staff, providing training, guidance, and performance evaluations
  • Collaborated with healthcare providers to optimize medication therapy management programs for patients with chronic conditions
  • Analyzed sales data and market trends to identify opportunities for expanding product offerings and increasing revenue
  • Ensured compliance with state board of pharmacy regulations regarding controlled substances handling, storage, labeling, and disposal
  • Implemented safety protocols to minimize medication errors and adverse drug events within the pharmacy setting
  • Conducted regular audits of inventory stock levels to prevent shortages or excesses while minimizing waste
  • Collaborated with insurance companies on prior authorization processes to expedite approval timelines for patients' medications
  • Developed training programs for new hires ensuring consistent adherence to best practices in medication dispensing procedures
  • Increased operational efficiency by implementing barcode scanning technology for accurate tracking of medications from receipt through dispensing
  • Conducted regular staff meetings to communicate updates, address concerns, and foster a collaborative work environment
  • Mentored and coached team members to enhance their professional development and improve overall performance
  • Increased prescription volume by 15% through targeted marketing campaigns aimed at attracting new customers while retaining existing ones
  • Leveraged data analytics tools to identify trends in medication utilization patterns for proactive inventory management
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality within the pharmacy setting
  • Vaccinated patients to provide immunity against influenza, and Covid
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Pharmacy Technician

Walgreens
11.2018 - 04.2022
  • Accurately filled and dispensed 250+ prescriptions daily, ensuring patient safety and adherence to medication guidelines
  • Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
  • Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
  • Maintained a clean and organized work area, including the pharmacy shelves and storage areas
  • Assisted in the preparation of compounded medications under the supervision of a pharmacist
  • Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
  • Processed insurance claims for patients' prescriptions using electronic systems such as Intercom Plus software
  • Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
  • Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities
  • Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
  • Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
  • Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc.
  • Assisted in managing expired medications through proper disposal methods following regulatory guidelines
  • Maintained confidentiality of patient information according to HIPAA regulations at all times

Assistant Manager

Goodwill Industries
08.2017 - 10.2018
  • Operate in accordance with the established hours of business and is properly staffed
  • Ensure that general conditions of store meet high standards at all times
  • Control and minimize store expenses
  • Maintain a supply of cash and change sufficient to meet daily business needs
  • Ensure that the premises are at all times safe for customers and employees
  • Ensure excellent customer relations are maintained, including training employees to greet, thank, or converse with customers and donors, monitoring their performance
  • Schedule interviews, and recommend hiring of store employees
  • Conduct initial training, recurrent training, or training in new skills, policies, or procedures
  • Assist store manager with employee performance evaluation and discussion
  • Enforce corporate personnel, loss prevention and operational policies and procedures
  • Investigate and resolve employee complaints, grievances, or conflicts
  • Recommend ways to increase sales, efficiency
  • Establish and monitor sound cash-handling procedures consistent with company policy
  • Prepare, review, approve, and/or submit sales reports, invoices, donor logs, cash reports, petty cash requests, etc. as required
  • Answer employees' questions as to policies, procedures, etc.
  • Organize back-room production area to optimize merchandise output
  • Ensure that employees have been trained in and are complying with security policies and procedures

Key Holder

Goodwill Industries
02.2017 - 08.2017
  • Promoted from Cashier Key holder Within 6 month
  • Assist store management with supervision of staff and clients.
  • Responsible for the completion and submission of paperwork and financial reports in the absence of senior store management
  • Handle cash, credit cards, and gift certificate transactions
  • Display merchandise according to store procedures in a safe and appealing manner
  • Direct workload of employees (as instructed by manager)
  • Responsible for maintaining day-to-day register integrity
  • Maintain necessary records as required for store operation; communicate information in a timely manner (as instructed by manager)
  • Provide and direct good customer service
  • Adhere to company guidelines for proper pricing, markdown and return of merchandise
  • Handle company funds according to prescribed procedures

Cashier

Goodwill Industries
08.2016 - 02.2017
  • Greeted customers and announced any current sales.
  • Computed Sales prices, Total purchases as well as Received and processed cash or credit Payments.
  • Maintain Knowledge of sales and Promotions.

General Worker

Antitas Mexican Restaurant
10.2015 - 06.2016
  • Prepared kitchen for chef
  • Maintained the front cleaned and up to standards of employeer
  • Seated customer, took order and rang up customers for their meals.
  • Upkepted with all opening and closing procedures.
  • Provide amazing customer service

Delivery Personnel

Flowers by Phillip
01.2014 - 12.2014
  • Delivered flowers on a timely matter.
  • Interacted with clients due to any order discrepancies
  • Provide amazing customer service for high end clientele and events

Education

High School Diploma -

Satellite Academy High School
01.2012

Skills

  • HIPAA
  • Customer Service
  • Supervising experience
  • Medical terminology
  • Pharmacy operations management
  • Patient care
  • Workflow optimization
  • Medication dispensing
  • Insurance billing
  • Immunizations
  • Medicare and medicaid process
  • Performance metrics

Certification

Pharmacy Technician License

Core Strengths

Prescription processing and medication dispensing, Medication storage, inventory control, and waste reduction, Insurance claims processing and prior authorizations, Patient counseling and customer service excellence, Compliance with HIPAA, FDA, DEA, and state regulations, Controlled substance handling and documentation, Workflow optimization and process improvement, Pharmacy operations management and efficiency improvements, Training and onboarding of new hires, Staff supervision, scheduling, and performance evaluation, Strong knowledge of pharmacy software (Intercom Plus), Multi-tasking in fast-paced healthcare settings, Conflict resolution and problem-solving, Excellent time management and organizational skills, Dependable, reliable, and always punctual, Bilingual communication skills for diverse patient interactions, Strong attention to detail and accuracy, Ability to handle high-pressure environments with professionalism

Languages

English
Spanish
Portuguese

Timeline

Pharmacy Operations Manager

Walgreens
05.2022 - Current

Pharmacy Technician

Walgreens
11.2018 - 04.2022

Assistant Manager

Goodwill Industries
08.2017 - 10.2018

Key Holder

Goodwill Industries
02.2017 - 08.2017

Cashier

Goodwill Industries
08.2016 - 02.2017

General Worker

Antitas Mexican Restaurant
10.2015 - 06.2016

Delivery Personnel

Flowers by Phillip
01.2014 - 12.2014

High School Diploma -

Satellite Academy High School

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Antonio Torres Leyva