Manuel Trevino
Honolulu
Summary
Dynamic server with extensive experience at Café Del Mar, excelling in customer service and upselling techniques. Proven ability to enhance team performance through effective training and collaboration, resulting in increased customer satisfaction. Skilled in menu memorization and maintaining high standards of food safety, ensuring a memorable dining experience for all guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Cuccina Moon
05.2025 - 11.2025
- Facilitated smooth communication between front-of-house and back-of-house teams.
- Engaged with customers to foster relationships, encouraging repeat visits.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Café Del Mar
07.2023 - 05.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new staff on restaurant procedures and customer service standards.
Education
Associate of Arts - Software Engineering
Broward College
Fort Lauderdale, FL11-2025
Skills
- Customer service
- Menu memorization
- High volume dining
- Safe food handling
- Upselling techniques
- Server training
- Team player
- Food running
- Order accuracy
- Effective time management
Certification
- Hawaii Food Handler Certification
- Certificate of Registration (Liquor Card) (Yellow)
Timeline
Server
Cuccina Moon
05.2025 - 11.2025
Server
Café Del Mar
07.2023 - 05.2025
Associate of Arts - Software Engineering
Broward College