Antonio Trotter
Jackson,MS
Summary
Results-driven professional in project management, known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at leadership, time management, and adaptability, ensuring projects meet objectives seamlessly.
Overview
13
13
years of professional experience
Work History
Realty Project Coach
Walmart
Houston, TX
12.2023 - Current
- Developed and implemented project plans to ensure successful completion of projects on time and within budget.
- Created detailed documentation of projects from initiation through completion.
- Provided guidance and support to project teams throughout the project lifecycle.
- Maintained up-to-date knowledge of industry trends, organizational policies, and procedures.
- Performed risk assessment activities to identify potential issues or delays in project delivery.
- Ensured compliance with company policies and procedures related to project management activities.
- Identified areas for process improvement within existing systems and frameworks.
- Facilitated meetings with stakeholders to discuss project objectives and timelines.
- Monitored progress of projects against established goals and objectives.
- Assisted with budgeting tasks by establishing cost estimates for proposed initiatives.
- Resolved conflicts within the project team to maintain a positive working environment.
- Prepared and presented progress reports to senior management and stakeholders.
- Oversaw project lifecycle from initiation to closure, ensuring milestones and objectives were met.
- Coordinated with vendors and external partners to secure necessary resources and services.
- Conducted regular team meetings to monitor project progress and address any concerns.
Coach
Walmart
Clinton , MS
10.2018 - 09.2022
- Recruited and hired qualified candidates to fill open positions.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Eliminated inefficiencies and process gaps to improve function of stocking team.
- Assisted with training and onboarding of sales associates in all store operations.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Dollar General
Jackson, MS
10.2017 - 10.2018
- Managed day-to-day operations for Dollar General with up to 100K in monthly sales.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Kept an eye on building premises for loss prevention and security purposes.
- Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
- Managed store appearance, including merchandizing and displays, signage, decorations and cleaning.
- Created and delivered weekly schedule assignments to staff members in a timely manner.
- Ensured visually appealing and effective displays for the entire store.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Processed shipments and maintained and organized stock shelves.
- Maintained a friendly and professional demeanor while interacting with customers.
- Updated store pricing, signage and merchandizing based on current promotions.
Store Manager
Dollar Tree
Vicksburg, MS
05.2016 - 09.2017
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Trained all new managers on store procedures and policies.
- Trained staff to deliver outstanding customer service.
- Worked closely with the district manager to formulate and build the store brand.
- Placed special orders and called other stores to find desired items.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
General Manager
Rally's Hamburgers & Auntie Anne's Pretzel
Madison, MS
04.2014 - 04.2016
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Developed and maintained exceptional customer service standards.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Carefully prepared weekly payroll to keep up with projected revenue for the week.
- Counseled and disciplined staff when necessary.
- Trained all new managers on store procedures and policies.
- Opened a new store location and assisted in recruiting and training new staff.
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
- Run weekly and monthly strategy reports to analyze business trends and make recommendations.
- Place weekly truck orders Prepares financial reports
- Responsible for all areas of operations of both units
Retail Shift Leader
Pilot Flying J
Pearl, MS
02.2014 - 04.2014
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained staff to deliver outstanding customer service.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Demonstrated that customers come first by serving them with a sense of urgency
General Manager
Shoney's
Greenwood, MS
01.2013 - 01.2014
- Provides direction and leadership to management team
- Ensures full compliance with all company operational policies and procedures
- Maintains adequate staffing and product inventory
- Forecasts sales, controls labor and operational cost
- Prepares financial reports
- Maintains accounting, payroll, and cost control documents
- Utilizes knowledge of all tools and controls related to Shoney's loss prevention program
- Responsible for all areas of operation of unit including product and service quality
Restaurant Manager
Shoney's
Greenwood, MS
06.2012 - 01.2013
- Provides direction and leadership to lower level management and hourly team members on daily basis to ensure adequate workflow
- Maintains weekly work schedules for store team members
- Assists staff during high volume periods as needed
- Establishes and promotes good will and positive dining experience for guests
- Ensures food product quality through monitoring of product shelf life, expiration dates, rotation, product turnover and maintaining proper temperature requirements
Education
High School Diploma - undefined
Franklin High School
2009
Skills
- Store opening and closing procedures
- Employee training
- Store operations
- Reliable
- Inventory management
- Team-oriented
- Team leadership
- Customer service
- Recruiting and interviewing
- Retail inventory management
- Conflict resolution skills
- Outstanding communication skills
- Project management
- Risk management skills
- Project planning
Accomplishments
- Researched and rapidly resolved customer conflicts to prevent lost of business
- Applied safety procedures and policies as outlined in Safety Manual
- Increased team productivity with morale-boosting incentives
Timeline
Realty Project Coach
Walmart
12.2023 - Current
Coach
Walmart
10.2018 - 09.2022
Store Manager
Dollar General
10.2017 - 10.2018
Store Manager
Dollar Tree
05.2016 - 09.2017
General Manager
Rally's Hamburgers & Auntie Anne's Pretzel
04.2014 - 04.2016
Retail Shift Leader
Pilot Flying J
02.2014 - 04.2014
General Manager
Shoney's
01.2013 - 01.2014
Restaurant Manager
Shoney's
06.2012 - 01.2013
High School Diploma - undefined
Franklin High School