Antonio Uceta

- Responsible for the creation of strategic work plans to ensure that sales and operational goals of the store are met. Adjust plans accordingly and celebrate success with the team.

- Work in cooperation with other departments, including but not limited to, Human Resources, Processing and Distribution Center, Donations, Marketing, and Merchandising to ensure store and company needs/standards are met.

- Set goals for the store team, manage execution, track progress, and measure results regularly using standard metrics including but not limited to; Sales Volume, Average Dollar Sale, Average Unit Sale, Traffic Counts and Conversion Rates.

- Formulate a pricing strategy in alignment with the Thrift’s pricing policy by reviewing sales by category, sales by subcategory, and sales trends. Conduct promotions and timely markdowns to include themed events and seasonally appropriate sales/promotions.

- Responsible for ensuring compliance with all Housing Works policies and procedures and that all daily, weekly and monthly operational tasks are completed accurately and timely (inventory, paperwork, reports).

- Responsible for recruiting, interviewing, hiring, on-boarding, and training of employees and volunteers, ensuring understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling as necessary.

- Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.