Antonio Valdez
Buena Vista,CO
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Resourceful Front End Associate known for high productivity and efficient task completion. Skilled in customer service, sales strategies, and inventory management. Excel in communication, teamwork, and adaptability to ensure smooth front-end operations and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Front End Associate
Target
Kent, WA
11.2020 - 12.2020
- Processed customer transactions and provided excellent customer service.
- Maintained a clean, organized and inviting store environment.
- Greeted customers warmly upon arrival and identified their needs.
- Provided product knowledge to customers as needed.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Ensured compliance with all safety policies and procedures.
- Maintained clean and clutter-free front-end area.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Processed and completed cash or credit transactions accurately.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Greeted customers warmly and directed them to appropriate store sections.
- Handled cash, credit, and debit transactions accurately and efficiently.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
Cashier
Dollar Tree Distribution Center
Philadelphia, PA
08.2016 - 03.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Call Center Representative
Iqor/IRT
Ada, OK
11.2013 - 11.2016
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Consulted with customers to resolve service and billing issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Moriarty High
Moriarty, NM06-2005
Skills
- Order selection and preparation
- Merchandise display set up
- Product restocking
- Merchandising and display assembly
- Retail transactions
- jQuery understanding
- Display Setup
- Customer Service
- Store appearance maintenance
Affiliations
- ranged knowledge with computers and other tech.
- always wanting to improve the area that I am in as best that I can.
- experience in more than just areas specified in this resume; food service, cleaning, stocking, delivery.
Timeline
Front End Associate
Target
11.2020 - 12.2020
Cashier
Dollar Tree Distribution Center
08.2016 - 03.2017
Call Center Representative
Iqor/IRT
11.2013 - 11.2016
High School Diploma -
Moriarty High