Antonio Valdez Jr
South Houston
Summary
Customer Care Services Leader at IKEA with a proven track record in conflict resolution and strategic planning. Expert in enhancing customer satisfaction through effective communication and creative problem-solving. Skilled in motivating teams and managing performance, driving significant improvements in service processes and customer experience.
Overview
34
34
years of professional experience
Work History
Customer Care Services Leader
IKEA
Houston, TX
10.2007 - Current
Utilize active listening skills to understand and address customer concerns effectively.
Implement creative problem solving techniques to resolve issues, resulting in better customer satisfaction.
Employ strong verbal communication skills to provide clear and concise information to customers.
Analyze customer feedback to improve service processes and and enhance overall experience.
Assistant Manager
Sherwin Williams Co
Houston, TX
06.1992 - 04.2007
Customer service/sales
*paint sales, add on sales, customer interaction with
in store customers and on job sites, deliveries
Inventory control
*count all inventory in store once a year by hand
Forklift driving
*load and unload paint with standing forklift and sitting
forklift
Managing
*delegate daily duties to coworkers, prioritize duties for
the day, and ensuring accountability.
Education
No Degree - Business Finance
College of The Mainland
Texas City, TXSkills
- Motivating teams
- Conflict resolution
- Team leadership
- Performance management
- Decision-making
- Customer service
Timeline
Customer Care Services Leader
IKEA
10.2007 - Current
Assistant Manager
Sherwin Williams Co
06.1992 - 04.2007
No Degree - Business Finance
College of The Mainland