Summary
Overview
Work History
Education
Skills
Timeline
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Antonio Valentine III

Orlando,FL

Summary

I’m an experienced, solutions-focused account manager who can successfully oversee a wide range of assignments, projects, clients and personnel. My strong work ethic, coupled with deep-rooted corporate training, has fostered an ability in developing new market strategies and cultivating long-term client relationships. Because I possess a high degree of independence and initiative, I know I will be successful in ensuring that your company works as efficiently as possible, and that the products/services exceed your client’s expectations.

Overview

9
9
years of professional experience

Work History

Front of House Manager

Tapa Toro
03.2021 - 03.2022
  • Manage day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Supervise dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintain positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Control cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Adhere to safe work practices, food safety regulations and corporate guidelines.
  • Drive excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Address guest concerns and resolve all issues to guests' satisfaction.

Assistant Store Manager

Seven For All Mankind
06.2019 - 10.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

General Manager

TITLE Boxing Club
05.2018 - 05.2019
  • Trained, coached and mentored staff to ensure smooth adoption of new programs.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Oversaw up to 10 projects at a time without sacrificing standards.
  • Increased operational efficiency by leading staff development and business planning.
  • Ensured that each member's experience was positive, memorable and consistent.
  • Maintained project quality with a hands-on management style.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

General Manager

Kokino Restaurant
06.2017 - 05.2018
  • Oversaw employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
  • Performed facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts.
  • Consistently exceeded daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
  • Negotiated vendor contracts and controlled inventory costs.
  • Administered payroll, complete all paperwork, and write schedules.
  • Produced monthly reports detailing sales trends and forecasts.
  • Optimized profits with proactive control of employee workloads, vendor costs, and food waste.

South Florida Account Manager

Destilería Serrallés
01.2016 - 06.2017
  • Supplied and distributed liquor brands while targeting a diverse consumer.
  • Managed campaigns with multiple KPI’s: account retention, traffic, engagement, education, awareness and purchase.
  • Created and maintained accounts with distributors by successfully increasing percentages of all 50 top accounts in South Florida ranging from West Palm Beach to Key West.
  • Consultive approach working with brands to develop their strategy within accounts.
  • Launched successful product tasting events and cultivating refreshing drink menus.
  • Lead staff and teamwork training.

Operations Manager

Church Street Entertainment
11.2012 - 12.2016
  • Served as a floor manager in the front of house and oversaw staff of 30+ employees.
  • Responsible for screening, recruiting, interviewing, hiring, processing, training and scheduling employees.
  • Secured sponsorships, booked staff, talent, security, musicians, disc jockeys, etc.
  • Executed, controlled and reviewed all processes related to inventory, cost controls and purchasing.
  • Ensured that high standard operating and safety procedures of the venue were being maintained.
  • Responsible for cash handling procedures and record keeping.
  • Lead pre-shift meetings to train, manage, motivate and improve employee morale.
  • Participated in corporate marketing and event meetings.
  • Opened/closed with complete nightly performance reports.
  • Excellent customer/client engagement and repertoire to ensure legendary service and venue was operating in a profitable, pleasant and safe manner.
  • Expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support wait-staff.

Education

Seminole Fire Academy
Sanford, FL
2009

Bachelor of Science - Criminology, Business Management

University Of Connecticut
2003

Skills

  • Solid level of account handling knowledge and skills
  • Strong project and team management
  • In depth knowledge of financial and management oversight
  • Identify product/business development opportunities
  • Knowledge of recruiting, interviewing and selection practices
  • Ability to drive revenue growth
  • Proficiency in MS Office and social media
  • Complete knowledge of food and beverage operations
  • Fluent in all local and state health codes
  • Superior knowledge of drink pricing, drink mechanics, and inventory levels
  • High ability to mix, garnish and serve drinks quickly and accurately
  • Detail oriented with strong organizational skills
  • Analysis and decision making
  • Strategic planner
  • Strong guest/client relations
  • Influential leadership skills
  • Ability to multi-task, delegate and negotiate to ensure goals
  • Critical thinking; decision-making and problem solving skills
  • Exceptional customer service skills

Timeline

Front of House Manager

Tapa Toro
03.2021 - 03.2022

Assistant Store Manager

Seven For All Mankind
06.2019 - 10.2020

General Manager

TITLE Boxing Club
05.2018 - 05.2019

General Manager

Kokino Restaurant
06.2017 - 05.2018

South Florida Account Manager

Destilería Serrallés
01.2016 - 06.2017

Operations Manager

Church Street Entertainment
11.2012 - 12.2016

Seminole Fire Academy

Bachelor of Science - Criminology, Business Management

University Of Connecticut

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Antonio Valentine III