ANTONIO VAUGHN
Washington,DC
Summary
Dynamic professional with extensive experience in hospitality, excelling in customer delight, staff leadership, and social media management. Proven ability to enhance brand presence and engage audiences through creative content and effective communication. Skilled in event planning and conflict resolution, consistently delivering exceptional service and fostering team collaboration for successful outcomes.
Overview
8
8
years of professional experience
Work History
Management/ Social Media
O-Ku
Washington, DC
08.2022 - Current
- Manage social media platforms, creating content, capturing photos, and engaging with customers to enhance brand presence.
- Directed server team operations to ensure completion of tasks.
- Address guest inquiries, resolve complaints promptly, and ensure overall satisfaction
- Maintain detailed records of guest interactions to support continuous service improvements
- Participated in weekly meetings with management team to discuss strategies and goals.
- Trained new employees on company policies, operational procedures, and customer service standards.
Master of Ceremonies
7DrumCity/The Pocket
Washington, DC
01.2021 - Current
- Host events with an engaging and professional demeanor, maintaining audience interest and smooth program flow
- Introduce speakers and performers, creating a lively atmosphere and a welcoming stage environment
- Use humor, storytelling, and interactive elements to captivate audiences and keep energy high
- Manage event timing and coordinate with technical teams for successful audio/visual integration
- Respond effectively to unexpected issues, maintaining a calm and organized presence to ensure event success
Creative Assistant
Visuals by Phy
Washington, DC
07.2021 - 08.2024
- Assist in planning and coordinating photoshoots and video productions, ensuring timely and efficient execution
- Contribute creative ideas for projects, including music videos and promotional content
- Manage schedules, oversee social media marketing efforts, and analyze engagement metrics to improve content reach
- Coordinate casting processes and manage documentation for talent and crew
Server/Bartender
Zane and Wylies
Seattle, WA
04.2017 - 03.2020
- Delivered attentive and efficient food and beverage service, consistently enhancing the guest experience
- Provided recommendations and upsold menu items to increase revenue and guest satisfaction
- Maintained a clean and organized dining area, adhering to health and safety standards
- Processed transactions accurately using a POS system, handling cash and credit payments efficiently
Education
Bachelor of Science - Marketing
California State Northridge
Northridge, CA06.2011
Bachelor of Arts - Psychology
California State Northridge
Northridge05.2011
Skills
- Customer Delight
- Music & Event Hosting
- Conflict Resolution
- Event Planning & Coordination
- Strong Communication
- Interpersonal Skills
- Team Collaboration
- Adaptability
- Microsoft Office Suite
- Audio/Visual Coordination
- Social media management
Timeline
Management/ Social Media
O-Ku
08.2022 - Current
Creative Assistant
Visuals by Phy
07.2021 - 08.2024
Master of Ceremonies
7DrumCity/The Pocket
01.2021 - Current
Server/Bartender
Zane and Wylies
04.2017 - 03.2020
Bachelor of Science - Marketing
California State Northridge
Bachelor of Arts - Psychology
California State Northridge