Antonio Walton
Jonesboro,GA
Summary
Dynamic professional with expertise in customer service and complaint resolution at Unifi/TBI, excelling in high-stress situations and conflict resolution. Skilled in active listening and problem-solving, with a knack for quality control and clerical support.
Overview
25
25
years of professional experience
Work History
Customs Customer Service Guide
Unifi/TBI
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Assistant Office Manager /Assistant Bookkeeper
Exclusive Tax and Financial Services
01.2011 - 09.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
Host /Executive Sous Chef
Madison Square Garden Co
01.2000 - 08.2011
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Psychology
Hampton University
Hampton, VA05-2000
Skills
- Customer Service
- Complaint resolution
- De-Escalation Techniques
- Active Listening
- Problem-solving abilities
- Quality Control
- Data Collection
- Clerical Support
Timeline
Customs Customer Service Guide
Unifi/TBI
01.2024 - Current
Assistant Office Manager /Assistant Bookkeeper
Exclusive Tax and Financial Services
01.2011 - 09.2019
Host /Executive Sous Chef
Madison Square Garden Co
01.2000 - 08.2011
Bachelor of Arts - Psychology
Hampton University