Antonio West
San Marcos
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Enthusiastic Overnight Stocker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.
Overview
2
2
years of professional experience
Work History
Call Center Representative
ReconMR
11.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
Assistant Store Manager
Family Dollar
06.2023 - 07.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Security Guard
The Porch/ Taproom
02.2023 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Interacted assertively but non-confrontationally with personnel and general public.
Overnight Stocker
Walmart
09.2022 - 11.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Food Runner
The Queen Theatre
05.2022 - 08.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept detailed knowledge of and followed all food safety guidelines.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Operated cash register and processed payments from customers.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided menus upon arrival to dining room.
Cashier
Schlotzsky's Deli
08.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - Marketing
Texas State University
San Marcos, TX05.2026
High School Diploma -
A&M Consolidated High School
College Station, TX05.2022
Skills
- Call Documentation Skills
- Judgment and Decision-Making
- Quality Assurance Optimization
- Data Gathering
- Minitab
- Oracle Solaris
- Product and Service Sales
- Competition Law
- Legible Report Writing
- Criminal Investigations
- Mathematics
- Emergency Management
- Surface Work
- Stockroom Rotation
- Maintaining Safety
- Purchasing Orders and Requisition
- Order Delivery Practices
- Industry Best Practices
- Teamwork and Collaboration
- Wine and Mixer Restocking
Accomplishments
- Achieve a Choral Scholarship through effectively helping with better the Choir community in High School.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Hobbies
- Singing
- Songwriting
- Novice piano player
- Musician
Timeline
Assistant Store Manager
Family Dollar
06.2023 - 07.2023
Security Guard
The Porch/ Taproom
02.2023 - 04.2023
Call Center Representative
ReconMR
11.2022 - Current
Overnight Stocker
Walmart
09.2022 - 11.2022
Food Runner
The Queen Theatre
05.2022 - 08.2022
Cashier
Schlotzsky's Deli
08.2021 - 04.2022
No Degree - Marketing
Texas State University
High School Diploma -
A&M Consolidated High School