Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Interests
Timeline
CustomerServiceRepresentative
Antonio White

Antonio White

East Point,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results through both oral and written aspects of performance. Experienced with a history of penetrating new markets and expanding account base, as well as furthering education and skill acquisition.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Internal Revenue Service, IRS
08.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to any and all inquiries and issues, offering alternatives and follow-ups if I was not immediately able to assist and maintain high standards of customer service.
  • Aided in my fellow coworker's work, addressing issues that may occur and occasionally assisting in taxpayer account resolutions.
  • Occasionally aids in additional training of other customer service representatives.
  • Continues to seek additional certifications and qualifications to further aid taxpayers.

Security Officer

Blue Ivory NightClub
09.2021 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making both personal and informational safety the top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access, continuously demonstrating identity verification processes.
  • Efficient diffusing of escalating confrontations on a regular basis and maintaining professional interactions.

Ramp Agent

United Airlines
07.2020 - 02.2021
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Connected electrical power unit and hoses to aircraft.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Sales Lead

Nextstar Communications, Sprint
12.2017 - 04.2019
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.

Transportation Security Officer

Transportation Security Administration, TSA
05.2016 - 02.2017
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries on a daily basis.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Engaged in casual conversations with individuals to assess and analyze behaviors, demonstrating capable probing tactics.
  • Adhered to strict screening techniques and procedures while conducting human screenings.

Owner

JCS Auto Sales
01.2012 - 06.2020
  • Accompanied customers and demonstrated performance features on test drives.
  • Performed inspection and prepared pre-owned cars prior to releasing to inventory.
  • Investigated and resolved customer grievances and escalated issues needing further investigation to appropriate department or management.
  • Qualified and followed-up on potential new customer leads.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers, performed follow-up calls and maintain professional relations in good standing for the entire process.

Education

No Degree - Computer Science

Georgia Southern University
Statesboro, GA

Skills

  • Microsoft Outlook
  • Law Enforcement Collaboration
  • Microsoft Excel
  • Attentive and Observant
  • Employee and Visitor Screening
  • Microsoft Office
  • Security Team Coordination
  • Pattern Recognition
  • Suggestive Selling
  • Company Safety Policies
  • Customer Traffic Management
  • Team Management Understanding
  • Visual Design
  • Key Account Management
  • Client Needs Assessment
  • Performance Feedback
  • Loss Prevention Goals Monitoring
  • Pre-Owned Vehicles
  • Loyalty Programs
  • Merchandising and Display
  • Customer Service
  • Upselling Products and Services
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Customer Account Management
  • Identity Theft and Fraud Identification
  • Complaint resolution
  • Account updating
  • Scheduling
  • Report transcription
  • Client relations
  • Staff education and training
  • Money handling
  • Product education
  • Stress management

Certification

  • Behavioral Finance
  • Digital Marketing and E-Commerce

Accomplishments

  • Previous State (GA) and National weightlifting champion of the UWF and record holder.
  • Author
  • Member of the NAACP
  • Several Customer Service Complimentary Notices of Satisfaction.
  • Active Community Service Volunteer

Languages

English
Native or Bilingual
German
Professional Working
Spanish
Elementary

Interests

Novel Writing

Script Writing

Video Editing

Mixology

Etymology

History

Community Service

Networking

Timeline

Customer Service Representative

Internal Revenue Service, IRS
08.2022 - Current

Security Officer

Blue Ivory NightClub
09.2021 - 02.2022

Ramp Agent

United Airlines
07.2020 - 02.2021

Sales Lead

Nextstar Communications, Sprint
12.2017 - 04.2019

Transportation Security Officer

Transportation Security Administration, TSA
05.2016 - 02.2017

Owner

JCS Auto Sales
01.2012 - 06.2020

No Degree - Computer Science

Georgia Southern University

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Antonio White