Antonio Wilkins
New Orleans,LA
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Coordinated General Manager with more than 25 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through industry experience and hands on Leadership. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering more than 25 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Highly energetic hotel manager with more than 25 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients. Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over 10 years as manager for five-star resort. Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure executive level General Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Corporate Director of Operations New Construction
Management Services
11.2019 - Current
- Established annual hotel operating budget; and in coordination with Director of Sales, Annual Marketing Plan
- Performed Implements and monitors finalized budget and plans
- Increased overall property sales effort by supporting sales department activities, participating in sales and yield management meetings, and soliciting new and existing accounts, as appropriate
- Ensures maintenance of quality standards for proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities
- Increased overall Occupancy by 15%
- Ensure brand compliance and guest satisfaction levels to meet and exceed brand guest satisfaction scores.
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
General Manager
Courtyard Marriott
09.2019 - 11.2019
- Functions as primary strategic business leader of property with responsibility for all aspects of operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering return on investment to both Marriott International and ownership
- Leads team in development and implementation of property-wide strategies
- Acts as steward and key leader for reinforcing culture
- Supports implementation of brand service strategy and brand initiatives with objective of meeting or exceeding guest expectations and developing strong associate teams
- Builds relationships with key customers and is key leader in sales process
- Build relationships with ownership or asset managers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Director of Front Office Operations
Renaissance Marriott Ross Bridge Golf Resort and Spa
05.2019 - 09.2019
- Improving service by communicating and assisting individuals to understand guest needs, maintaining quality products in accordance with Marriott standards, providing guidance, feedback and individual coaching when needed..
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Monitored customer service trends and provided insights to management team for further improvement
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
Assistant General Manager
La Meridien New York Central Park
01.2019 - 05.2019
- Work directly with hotel's Management Team to manage all activities of property including employees, maintenance, sales, and profit/loss controls, as well as working to ensure hotel is maximizing profitability
- Set quarterly goals for each department and monitor progress towards achieving these goals
- Ensure that product quality standards are met in all areas of hotel as it relates to appearance, levels of maintenance and cleanliness
- Maintain standards of guest services and consistent positive guest experience
- Oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management
- Managed team schedule with eye for coverage needs and individual strengths
- Developed and implemented policies and procedures to improve customer service and satisfaction
General Manager
Courtyard Marriott
07.2018 - 12.2018
- Develops the annual hotel operating budget; and in coordination with the Director of Sales, the Annual Marketing Plan
- Implements and monitors the finalized budget and plans
- Directs the overall property sales effort by supporting sales department activities, participating in sales and yield management meetings, and soliciting new and existing accounts, as appropriate
- Ensures the maintenance of quality standards for proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities
- Inspects the property regularly and implements action to ensure the safety and comfort of guests and associates from fire, injury, or illness due to unsafe or unsanitary conditions
- Ensure brand compliance and guest satisfaction levels to meet and exceed brand guest satisfaction scores.
General Manager
Crowne Plaza/ Wyndham Garden Downtown
07.2018 - 11.2018
- Develops annual hotel operating budget; and in coordination with Director of Sales, Annual Marketing Plan
- Implements and monitors finalized budget and plans
- Directs overall property sales effort by supporting sales department activities, participating in sales and yield management meetings, and soliciting new and existing accounts, as appropriate
- Ensures maintenance of quality standards for proper guest room cleanliness, function room setups, public room setups and maintenance of all facilities
- Ensure brand compliance and guest satisfaction levels to meet and exceed brand guest satisfaction scores.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
General Manager/Assistant General Manager
Holiday Inn Select Fedex Airport
07.2018 - 11.2018
- Ensure brand compliance and guest satisfaction levels to meet and exceed brand guest satisfaction scores..
- Developed and maintained relationships with customers and suppliers through account development
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Rooms Division Manager
Holiday Inn Select fedex Airport
07.2018 - 11.2018
- Inspected rooms for damages and sufficient housekeeping practices
- Reviewed housekeeping supply charts and inventories
- Established and upheld high standards, promoting great customer service and assistance to guests
- Solicited and reviewed guest feedback and promptly resolved complaints
Assistant General Manager
Renaissance Marriott Baton Rouge
12.2016 - 07.2018
- Responsible for supporting all aspects of hotel operation with P&L responsibility
- Assisted General manager in implementing brand programs and preparations for LRA inspections
- Responsible for successful operation of housekeeping department including CPOR, budgeting purchasing and productivity adherence to budget guidelines
- Implemented cost scheduling and expense controls for front office and housekeeping
- Responsible for monitoring and responding to all GSS survey responses
- Lead team to number one in brand in GSS scores for 3rd quarter
- Successfully led executive team and facilitated meeting and implemented new policies and procedures for hotel operations
- Increased year over year revenue resulting in 28.4% increase in house profit
- Analyzes property operations on daily, weekly and monthly basis
- Regularly meets with Department Heads and direct reports to review operations and develop strategies for improvement
- Ensures guest satisfaction by soliciting feedback from existing customers ongoing basis, personally responding to guest correspondence and greeting guests daily
- Directs planning and forecasting of all activities for each department; participates in internal meetings regarding sales, forecasting, quality control, safety, Ensures that all required forecasting reports are submitted to appropriate Home Office department on timely basis
- Studies and analyzes associate work assignments from which staffing guides are established and approved
- Maintains daily check on payroll performance and takes positive actions to correct high payroll costs
- Approves all overtime, both before and after (in case of emergency)
- Responsible for all revenues and ensures accurate reporting of same
- Monitors accounts receivable
- Authorizes all property issued checks from Innkeeper account or otherwise and approves requisitions for all Interacts with and negotiates contracts with key vendors
General Manager
B on Canal Luxury Boutique Hotel
02.2008 - 11.2016
- P&L analysis, yield management, sales and marketing, ownership and stakeholders weekly monthly and quarterly reporting
- Additional Responsibilities included decreasing departmental cost expenditures and increasing gross profit and flow through to bottom line NOI profit margins
- Increased ADR by 17%
- Responsible for facilitating scheduled daily, weekly and monthly meetings as required by ownership Created, maintained, and expanded social media presence on various websites and platforms.
Director of Hotel Operations
MGM Resorts Goldstrike Casino
06.2007 - 07.2007
- Implemented cost control mechanisms that have effectively reduced expenditures in rooms, food and beverage, A&P and A&G
- Successful in securing new base business and augmenting group base resulting in group market segment exceeding budgetary expectations by 18k in annual revenue
- Increased occupancy by 9.3%, ADR by $10.66 and on pace to exceed budget expectations by 242K
- Compiled, analyzed and presented profit and loss statement
- Contributed to profitability by effectively managing salaries and wages, guest and cleaning supplies, linen, food and beverage cost
- Developed and implemented structure, discipline and increased productivity executive management staff
Executive Front Office Operations
Sam’s Town Hotel and Gambling Hall, Boyd Gaming, Inc
09.1998 - 08.1999
- Allocated funds and authorized expenditures and assisted in planning budget for housekeeping department
- Active member of the International Executive Housekeeper Association (IEHA) Southern Hospitality Chapter
- Directed and Managed a staff of 150 full-time associates at an 860 room full service hotel
- Established job task procedures for housekeeping staff and planned work schedules to ensure adequate staffing needs
- Submitted to management recommendations for painting, repairs, furnishings, relocation of equipment and reallocation of space
- Delivered oral and written presentations for labor productivity, budget and cost analysis
- Maintained records and prepared periodic activity and personnel reports for review by General Manager
- Directly responsible for wardrobe and laundry departments effectively operating within budgetary guidelines.
Manager Front Office Operations
Sam’s Town Hotel and Gambling Hall, Boyd Gaming, Inc
02.1997 - 09.1998
- Assisted in planning and execution of all departmental policies and procedures
- Maintained lost and found records providing security and the safe return of items to guest
- Periodically inventoried supplies and equipment to ensure departmental and budgetary compliance
- Responsible for scheduling labor to confirm to current business demand
- Maintained guest complaint and quality control records
Front Office Manager
Sam’s Town Hotel and Gambling Hall, Boyd Gaming, Inc
04.1996 - 02.1997
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Coached employees through day-to-day work and complex problems
- Developed procedures to establish accurate and organized check-in and check-out processes
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Accounting /Credit Manager
New Orleans Marriott Hotel and Resorts
10.1994 - 01.1996
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Account Coordinator/Front Desk Supervisor
New Orleans Marriott Hotel and Resorts
11.1987 - 09.1994
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments
- Prepared, filed and retrieved sales-related documents such as contracts
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Organized meetings for executives and coordinated availability of conference rooms for participants
Housekeeping Supv/Recreation Supervisor
New Orleans Marriott Hotel and Resorts
06.1984 - 10.1987
- Supervised Housekeeping Guest Room Attendants and to ensure clean, safe, quality work environment
- Responsible for maintenance and quality control of all aspects of recreation department including outdoor pool, health club and exercise room
- Accomplished in working within established guidelines of departmental budget, purchasing chemicals, exercise equipment and maintenance of all equipment.
- Researched, planned and organized fun, entertaining activities for youths between ages of 10 and 70
Education
Bachelor of Science - Business Administration
Southern University And A & M College
Baton Rouge, LA05.1996
Skills
- Fosse
- Marriott Global Systems MGS
- Choice Advantage
- Microsoft Office
- M3 Accounting
- Timekeeper
- M3 Payroll
- Renaissance Ready, Set, Train certification
- Marriott PMS
- Marriott Loyalty training
- MICROS
- Marriott Shaping Service
- One Yield V2
- Corporate Reporting
- Bank Reconciliation
- Budget Controls
- Market and Competitor Research
- Valuation Analysis
- Strategize Business Plans
- Customer Service Process Improvement
- Employee Motivation and Performance
- Sales Growth
- Articulate Communication
- Quality Control Planning
- Corporate Accounting
- Corporate Administration
- Management Team Leadership
- Staff Meetings
- Profitability Analysis
- Operational Analysis
- Pricing Analysis
- Performance Optimization
- Expectation Management
- Executive Leadership
- Payroll Administration and Timekeeping
- Corporate Messaging
- Loss Calculations
- Customer Satisfaction
- Regulatory Compliance
- Operations Oversight
- Strategic Planning
- Inventory Control Processes
- Process Development and Streamlining
- Project Oversight
- Accurate Reporting
- Build Revenue Streams
- Operational Procedures
- Corporate Policies
- P&L Administration
- Profit Margins
- Analytical and Critical Thinker
- Sales Strategies
- Sales Presentation
- Corporate Strategy and Development
- Workflow Processes
- Department Operations
- Special Promotions Planning
- Corporate Forecasting
- Balance Sheets
- Corporate Communications
- Corporate Structures
- Daily Reports
- Financial Management
- Accounts Payable and Accounts Receivable
Timeline
Corporate Director of Operations New Construction
Management Services
11.2019 - Current
General Manager
Courtyard Marriott
09.2019 - 11.2019
Director of Front Office Operations
Renaissance Marriott Ross Bridge Golf Resort and Spa
05.2019 - 09.2019
Assistant General Manager
La Meridien New York Central Park
01.2019 - 05.2019
General Manager
Courtyard Marriott
07.2018 - 12.2018
General Manager
Crowne Plaza/ Wyndham Garden Downtown
07.2018 - 11.2018
General Manager/Assistant General Manager
Holiday Inn Select Fedex Airport
07.2018 - 11.2018
Rooms Division Manager
Holiday Inn Select fedex Airport
07.2018 - 11.2018
Assistant General Manager
Renaissance Marriott Baton Rouge
12.2016 - 07.2018
General Manager
B on Canal Luxury Boutique Hotel
02.2008 - 11.2016
Director of Hotel Operations
MGM Resorts Goldstrike Casino
06.2007 - 07.2007
Executive Front Office Operations
Sam’s Town Hotel and Gambling Hall, Boyd Gaming, Inc
09.1998 - 08.1999
Manager Front Office Operations
Sam’s Town Hotel and Gambling Hall, Boyd Gaming, Inc
02.1997 - 09.1998
Front Office Manager
Sam’s Town Hotel and Gambling Hall, Boyd Gaming, Inc
04.1996 - 02.1997
Accounting /Credit Manager
New Orleans Marriott Hotel and Resorts
10.1994 - 01.1996
Account Coordinator/Front Desk Supervisor
New Orleans Marriott Hotel and Resorts
11.1987 - 09.1994
Housekeeping Supv/Recreation Supervisor
New Orleans Marriott Hotel and Resorts
06.1984 - 10.1987
Bachelor of Science - Business Administration
Southern University And A & M College
Similar Profiles
Laura Menendez De La TorreLaura Menendez De La Torre
Assistant Manager at Management ServicesAssistant Manager at Management Services
Jennie RathwellJennie Rathwell
Senior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management servicesSenior Planning Advisor (AS-06) at Government of Canada – Public Services and Procurement Canada – Departmental Oversight Branch – Business planning and Management services
Shahid AktarShahid Aktar
Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)