Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Antonio Williams

Cordova,TN

Summary

Industry leader with extensive management experience in staff training, performance evaluation, and continuous improvement initiatives. Proven ability to enhance financial reporting accuracy and ensure strict budget compliance. Achieved significant P&L targets through strategic evaluation and decision-making.

Overview

24
24
years of professional experience

Work History

General Manager

D's Seafood Resturant
Memphis, Tennessee
05.2023 - Current
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, interviewed and hired qualified staff for open positions.

VSSR

City of Memphis Public Works Division
Memphis, Tennessee
03.2011 - 10.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed cycle counts to identify discrepancies between actual and recorded quantities.
  • Verified accuracy of incoming and outgoing inventory records.

Dietary Manager

Ashton Place
Memphis, Tennessee
06.2001 - 02.2011
  • Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
  • Coordinated menus for special events in accordance with health department standards.
  • Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
  • Inspected food delivery trucks for quality assurance purposes prior to unloading goods into storage areas.
  • Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
  • Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
  • Resolved any issues or complaints from customers in a timely manner.

Education

BBA - Business Administration

Strayer University
12-2023

Skills

  • Team building
  • Customer service
  • Project management
  • Budgeting and forecasting
  • Employee training
  • Conflict resolution
  • Inventory control

References

References available upon request.

Timeline

General Manager

D's Seafood Resturant
05.2023 - Current

VSSR

City of Memphis Public Works Division
03.2011 - 10.2023

Dietary Manager

Ashton Place
06.2001 - 02.2011

BBA - Business Administration

Strayer University

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