Antonio Wilson
Lumberton,NC
Summary
A position as a Customer Service Support Specialist.
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. I am able to maneuver diligently and remain open-minded to any upcoming updates. I am very well-rounded when it comes to customer service satisfaction. I believe I am extremely humble, easy to communicate with, and a friend in need indeed.
Overview
9
9
years of professional experience
Work History
Patient Care Advocate
Cigna
10.2023 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
Benefits Specialist
Randstad
08.2022 - 10.2023
- Provide knowledge regarding healthcare policies and procedures
- Interact with participants during annual enrollment and post enrollment
- Educate participants on different plans available
- Medical, Dental, Vision, HSA, COBRA
- Ensure participants information is accurate and updated accordingly
- Guide and direct participants to companies website for further assistance
- Assists all employee benefit programs, such as medical, dental, ancillary benefits, life insurance, accident and disability insurance, COBRA, flexible spending programs, and AES's 401(k) plan
- Serves as the subject-matter expert for management and first point of contact for the Company's employees regarding all employee benefits issues, concerns, and questions
- Ensures the successful implementation of new and/or revised AES benefits programs, including collection of employee information and timely notification to employees of pertinent changes
- Serves as the subject matter expert for processes, administers, and tracks all employee FMLA, workers' compensation, and/or other similar leaves or absence while ensuring compliance with applicable law and Company policy
- Assists with orientations regarding employee benefits as needed and ensures eligible employees are provided necessary information in a timely manner concerning AES employee benefits
- Prepares and ensures the timely completion of medical enrollment forms and affidavits, including beneficiary information
- Ensures that employee benefits-related paperwork (e.g., Form 5500, 1095s, etc.) is prepared and timely filed with governmental entities, as required
- Assists the HR Manager with all areas of HR responsibility, when and as needed
- Generates reports concerning HR activities for AES management, when and as requested
- Verifies the accuracy of monthly employee benefits' premiums and maintains data in order to track, verify analyze employee benefits-related costs and claim activities
- Monitors the national environment for employee benefits options and cost savings, including worker's compensation coverage
Account Specialist
REMX Specialty Staffing
01.2022 - 06.2022
- Compute, classify, and record numerical data to keep financial records complete
- Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records
- May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers
- Confirming Patient's Medication Status
- Checked on patient's Prior Authorization for Medication
- Confirmed with different departments' status on patient's Medication
- Documented Patient's Potential Adverse Events, if applicable
Customer Service Representative
FCR - Peddal
07.2021 - 12.2021
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services
- May handle and resolve general complaints
- Excludes individuals whose duties are primarily installation, sales, repair, and technical support
- Worked in both Peddal's Operations and Loyalty Department
- Specified Vehicle Conditions (Notated in system)
- Follow-Up with customers request regarding scheduling and pick-up
- Provided Customer service to customers regarding Peddal's operations
- Provided assistance to clients
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Operated the live chat
Customer Service Representative
ALORICA
10.2020 - 05.2021
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
Call Center Representative
ADECCO BB&T Call Center
08.2020 - 09.2020
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
- Inbound Calls
- Adjusts Accounts
- Process Payments
Residential Assistant
Fayetteville State University
08.2016 - 08.2017
- Coordinate activities in residential facilities in secondary and college dormitories, group homes, or similar establishments
- Order supplies and determine need for maintenance, repairs, and furnishings
- May maintain household records and assign rooms
- May assist residents with problem solving or refer them to counseling resources
Education
No Degree - Forensic Science
Fayetteville State University
Fayetteville, NCHigh School Diploma - General High School Curriculum
Whitevillle High School
Whiteville, NCSkills
- Hard-working
- Flexible
- Diligent
- Astute
- Creative
- Committed
- Relatable
- Passionate
- A Communication Skills
Timeline
Patient Care Advocate
Cigna
10.2023 - Current
Benefits Specialist
Randstad
08.2022 - 10.2023
Account Specialist
REMX Specialty Staffing
01.2022 - 06.2022
Customer Service Representative
FCR - Peddal
07.2021 - 12.2021
Customer Service Representative
ALORICA
10.2020 - 05.2021
Call Center Representative
ADECCO BB&T Call Center
08.2020 - 09.2020
Residential Assistant
Fayetteville State University
08.2016 - 08.2017
High School Diploma - General High School Curriculum
Whitevillle High School
No Degree - Forensic Science
Fayetteville State University
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