Antonio Ybarra
Banking
Fresno,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant Manager
PNC BANK
Fresno, CA
09.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Operations Manager
BANK OF THE WEST
Fresno, CA
02.2015 - 09.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
Sales Service Supervisor
BANK OF AMERICA
Madera, CA
11.2009 - 04.2013
- Evaluated departments to identify strengths and weaknesses in operations and service.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Optimized operational performance by identifying trends, issuing advisories and recommendations, requesting resources and applying new [Type] techniques.
- Matured strong customer and sales team relationships, boosting customer satisfaction ratings [Number]% and increasing overall revenue [Number]%.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Business Management
Fresno City College
Fresno, CA 05.2001 -
Business Management
Merced College
Merced, CASkills
Employee performance evaluations
Recruiting and interviewing
Business planning
Training
Operations management
Sales growth
Business Development
Accomplishments
i was ranked in the top five bankers for BBVA/PNC last year.
Timeline
Assistant Manager
PNC BANK
09.2020 - Current
Operations Manager
BANK OF THE WEST
02.2015 - 09.2020
Sales Service Supervisor
BANK OF AMERICA
11.2009 - 04.2013
Business Management
Fresno City College
05.2001 -
Business Management
Merced College