Antonio Yeara
Miami
Summary
Dynamic and results-driven professional with extensive experience in operations management, customer relations, and diversity initiatives within the airline industry. Proven track record in managing complex projects and leading teams to achieve strategic goals. Bilingual in English and Spanish, with a solid educational foundation in International Business and Aviation Management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Latin Diversity General Secretary
American Airlines
01.2021 - 08.2023
- Led diversity initiatives across Latin American operations, promoting inclusive work environments
- Coordinated events and training programs to foster cultural awareness and employee engagement.
Operation Manager
American Airlines
01.2020 - 08.2023
- Supervised and coordinated operations to maintain high standards of service and safety
- Played a key role in ensuring smooth airport operations and enhancing passenger experience.
AA Advantage Specialist
American Airlines
01.2020 - 08.2023
- Specialized in customer loyalty programs, managing client relations and retention strategies
- Developed and executed marketing campaigns to increase membership and engagement.
General Manager
M.N Yeara
01.2017 - 01.2020
- Managed day-to-day operations, leading a team to ensure business efficiency and growth
- Implemented strategies to enhance customer satisfaction and optimize operational processes.
Education
Aviation Management -
Miami Dade College
Miami, FL08.2024
Bachelor of International Business -
Universidad Iberoamericana (UNIBE)
06.2019
Skills
- Operations Management
- Team Leadership
- Customer Relations
- Diversity & Inclusion Initiatives
- Marketing & Customer Loyalty Programs
- Bilingual: English & Spanish
Certification
Mercadexpo 2018, Participated in the largest marketing event in the Dominican Republic, focusing on industry trends and innovations.
References
Available upon request.
Timeline
Latin Diversity General Secretary
American Airlines
01.2021 - 08.2023
Operation Manager
American Airlines
01.2020 - 08.2023
AA Advantage Specialist
American Airlines
01.2020 - 08.2023
General Manager
M.N Yeara
01.2017 - 01.2020
Aviation Management -
Miami Dade College
Bachelor of International Business -
Universidad Iberoamericana (UNIBE)