Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antonio Zamora

La Quinta,CA

Summary

Service Advisor/Manager with a proven track record at Kikos Auto Repair, enhancing customer satisfaction and surpassing sales goals through expert service recommendations and effective complaint resolution. Skilled in cost estimation and vehicle assessment, I excel in maintaining high-quality standards and strong work ethic, ensuring client needs are met with precision and professionalism. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Service Advisor

Bravos auto care
Cathedral City, CA
10.2023 - 02.2025
  • Prepared invoices for services rendered and collected payments from customers.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Maintained records of customer interactions and transactions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Advisor/Manager

Kikos Auto Repair
La Quinta, CA
09.2021 - 10.2023
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Greeted customers and addressed their needs in a professional manner.

Education

High School Diploma -

Coachella Valley High School
Coachella, CA
06-2005

Some College (No Degree) -

Santa Barbara Business
Palm Desert, CA

Skills

  • Bill preparation
  • Vehicle assessment
  • Documentation and reporting
  • Service scheduling
  • Performance goals
  • Records maintenance
  • Warranty claims process management
  • Quality control
  • Strong work ethic
  • Customer service
  • Service recommendations
  • Progress reporting
  • Cost estimation
  • Records management
  • Workflow management
  • Handling customer complaints

Languages

Spanish
Professional
English
Professional

Timeline

Service Advisor

Bravos auto care
10.2023 - 02.2025

Service Advisor/Manager

Kikos Auto Repair
09.2021 - 10.2023

High School Diploma -

Coachella Valley High School

Some College (No Degree) -

Santa Barbara Business

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Antonio Zamora