Antonio Zapien
Baldwin Park,CA
Summary
Proven Technician with a track record of enhancing customer satisfaction and maintaining high safety standards at Greentech Hybrid Battery. Expert in diagnostics and troubleshooting, coupled with exceptional customer service skills. Increased efficiency through meticulous attention to detail and effective team training. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technician
Greentech Hybrid Battery
San Dimas, CA
01.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Delivery Driver
Jackson Wine
Buena Park, CA
01.2021 - 01.2022
- Delivered packages to customer business.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver
Bivio Transportation
Santa Fe Springs, CA
01.2017 - 12.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Inspected load security and checked for damages.
Stocker/manager
Northgate Gonzlez Markets
El Monte, CA
01.2010 - 12.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Kept work areas neat, clean and free from debris.
Education
Diploma -
Baldwin Park High School
Baldwin Park, CA06.2004
HVAC - HVAC Installation And Repair
Intercoast College West Covina
West Covina, CA04.2024
Associate Of Applied Business - Business Administration And Management
Ashford University
San Diego, CANone - Automotive Mechanics
Rio Hondo College
Whittier, CASkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Customer interaction
- System Troubleshooting
- Repair services
- OSHA Compliance
- Equipment Repair
- Deadline-oriented
- Team Training
- Issue Resolution
- Blueprint Reading
- HVAC Systems
- Diagnostics and troubleshooting
- Customer Relations
Certification
I have my EPA certification card on core,type-1,type-11 and type-111. I also have my OSHA certification.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Technician
Greentech Hybrid Battery
01.2022 - Current
Delivery Driver
Jackson Wine
01.2021 - 01.2022
Delivery Driver
Bivio Transportation
01.2017 - 12.2021
Stocker/manager
Northgate Gonzlez Markets
01.2010 - 12.2017
Diploma -
Baldwin Park High School
HVAC - HVAC Installation And Repair
Intercoast College West Covina
Associate Of Applied Business - Business Administration And Management
Ashford University
None - Automotive Mechanics
Rio Hondo College