Summary
Overview
Work History
Education
Skills
Accomplishments
Video editing
Languages
Timeline
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Antonio Alexander Pereira

Cary,NC

Summary

Enthusiastic technical professional with complete understanding of entire software development lifecycle. Highly trained in Management and known for having talents in Communication and Leadership.

Overview

4
4
years of professional experience

Work History

Microsoft Azure Intune Engineer

IntelligIS
02.2022 - 06.2022
  • Managed over 13 Facilities and 900+ Devices
  • Authored clear, concise and complete communications for change, incident and problem management.
  • Worked with developers to integrate resources within projects using Azure and Azure DevOps.
  • Worked closely with clients to establish specifications and system designs.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Computer Helpdesk Technician

IntelligIS
01.2020 - 02.2022
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Helpdesk Supervisor

Georgia Gwinnett College
03.2019 - 12.2019
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed, trained, and Supervised IT Helpdesk personnel in Professional environment

Helpdesk Support

Georgia Gwinnett College
09.2018 - 03.2019
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.

Education

AZURE FUNDAMENTALS - AZ-900

MICROSOFT CERTIFIED
03.2022

No Degree - Computer Science

Georgia Gwinnett College
Lawrenceville, GA
12.2022

High School Diploma -

Norcross High School
Norcross, GA
07.2018

Skills

  • Flexible and Adaptable
  • Decision-Making
  • Excellent Communication
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Bilingual - Fluent in: English & Spanish
  • Team-Building Exercises
  • Regulatory Monitoring

Accomplishments

  • Achieved Employee and Customer Training by introducing Creating and editing Tutorial and training videos on how to use and implement and troubleshoot software

Video editing

Though I have focused my Career in IT, I have also Become an EXPERT in Adobe products especially Premeire Pro and Photoshop, And have an enthusiasm for Video editing.


I have created several Videos for my companies and business to help them achieve a faster training experience.

Languages

Spanish
Native or Bilingual

Timeline

Microsoft Azure Intune Engineer

IntelligIS
02.2022 - 06.2022

Computer Helpdesk Technician

IntelligIS
01.2020 - 02.2022

Helpdesk Supervisor

Georgia Gwinnett College
03.2019 - 12.2019

Helpdesk Support

Georgia Gwinnett College
09.2018 - 03.2019

AZURE FUNDAMENTALS - AZ-900

MICROSOFT CERTIFIED

No Degree - Computer Science

Georgia Gwinnett College

High School Diploma -

Norcross High School
Antonio Alexander Pereira