Antonio C Amurao III
San Gabriel,CA
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service while creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer
LoanDepot
07.2021 - 06.2022
- Developed prospects for new loans by conducting 500 cold calls weekly.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy and borrower needs.
- Monitored pipelines to track and log status of loans.
Account Executive
GSNT Solutions
11.2019 - 07.2021
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Upsold special packages while preparing quotes for potential clients.
- Recorded and maintained sales prospect and sales data within customer relationship management system.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Data Center Field Operations Technician
Coresite Realty Corp.
05.2018 - 07.2019
- Installed, upgraded, configured and tuned Data Center servers, including all systems associated middleware in LINUX and Windows environments.
- Worked closely with customers to resolve Network, Software, or hardware related problems while improving operations and provide exceptional customer service.
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
Telecommunications Technician
Us Colo LLC
12.2015 - 05.2018
- US COLO LLC
- Los Angeles Telecommunications Service Provider that is efficient in all fields of technology. Tasks Providing hundreds of customers assistance at command while working well with teams in a fast & enthusiastic work ethic. Maintains an efficient rate to diagnose all computer related problems. Efficient with hands-on work Regulating industrial-level machines while maintaining 3 floors of database.
- Provided solutions to operations issues for users of Windows and Linux based systems , working closely via phone, email, live chat and web teleconference with end users.
- Removed and replaced malfunctioning computer parts to correct hardware problems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Store Associate
In-N-Out Burger
04.2015 - 12.2015
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained a clean and safe dining environment for customers through regular cleaning and monitoring of store conditions.
- Handled cash register operations accurately, balancing drawers at end of each shift.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Team Member
Afters Ice Cream
03.2015 - 04.2015
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Collaborated with team members to maintain smooth operations during high-volume periods.
Education
GED -
Mt San Antonio College
Walnut, CA2016
Skills
- Effective Communication
- Strong Customer Service Skills
- Relationship building
- Goals and Performance
- Product and Service Sales
- Sales proficient
- Computer Systems and software programs
- Quality Control
Reference
- Eric Phan, loanDepot Lending Officer, CA 714-467-5357
- Frank Tsaur, GSNT Solutions Co-Founder & COO, CA 626-991-6596
- Jonathon Chavez, Scale Technologies Software Engineer, CA 209-635-0915
- Jess Rodriguez, Coresite Field Operations Technician Manager, CA 213-268-1812
- Seth, In-N-Out Store Manager, CA 951-317-4960
Timeline
Mortgage Loan Officer
LoanDepot
07.2021 - 06.2022
Account Executive
GSNT Solutions
11.2019 - 07.2021
Data Center Field Operations Technician
Coresite Realty Corp.
05.2018 - 07.2019
Telecommunications Technician
Us Colo LLC
12.2015 - 05.2018
Store Associate
In-N-Out Burger
04.2015 - 12.2015
Team Member
Afters Ice Cream
03.2015 - 04.2015
GED -
Mt San Antonio College
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