Antonio D Carter
Summary
High-energy, dedicated, organized individual with 10 years of customer service experience, 4 years combined professional experience in Information Technology troubleshooting, licensing, and updating hardware and software assets, as well as administering and knowledgeable on ticketing systems. Seeking a entry level Help Desk Support position to utilized my knowledge, skills, and abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Prosegur
Washington, DC
08.2020 - Current
- Responsible for answering the emergency phone line and dispatching security officers
- Maintain daily logs of vehicles entering/departing with assigned parking spaces and badge access only totaling 75-100 employees daily
- Use of X-ray machines, metal detectors, and hand wands upon entry of the federal building including using “PAC” physical access control turnstiles systems
- Data entry for E-Access Control for new and present badge holders for the USPS headquarters contractors, visitors
- Operate and monitor all surveillance equipment an ensuing the CCTV cameras are up to date
- Maintain communication equipment and report of all keys and flash drive files in a central location.
Administrative Assistant
ABM Industries
Dulles, VA
08.2016 - 10.2019
- Maintained all circulation desk procedures, including checking in and checking out facility equipment
- Achieved a 95% accuracy rate in data entry, minimizing errors and facilitating more reliable reporting for management.
- Coordinated bookkeeping activates in Quickbooks, including invoicing and accounts payable.
- Greeted visitors and provided general information about the company.
- Escalated help desk tickets to level 2/ tier 2 support when outside the scope of T1 technician support.
Easy Tech Associate-on Site
Staples
06.2013 - 07.2016
- Assisted customers with technology purchases
- Provided in-home support, computer setup/installation, network troubleshooting, printer troubleshooting and installation
- Provided base level IT support non-technical personnel with in the business.
- Responsible for monitoring all in-house and field printer repair and maintenance work.
- Performed copying tasks and binding work, adjusted equipment and computer interface to print various sized projects using different paper stock.
Education
Associate of Arts (AA) - Information Technology Networking
University of Phoenix
06-2011
Bachelor of Science (B.S.) - Information Technology
University of Phoenix
Skills
- Creating and managing Active Directory Units
- Hardware development, analysis, and testing
- Software installation
- Knowledgeable on routing/switching: LANs/WANs, TCP/IP networking, and connectivity of remote desktop servers
- Firewall Management
- Operating systems (Vista, XP, 7,10,11) Linux, Mac OS X, Android, and iPhone
- Microsoft Office 365 suite and Excel
- Customer Relationship Management (CRM)
Certification
- CompTIA ITF+
- CompTIA Network + In progress
Timeline
Security Officer
Prosegur
08.2020 - Current
Administrative Assistant
ABM Industries
08.2016 - 10.2019
Easy Tech Associate-on Site
Staples
06.2013 - 07.2016
Associate of Arts (AA) - Information Technology Networking
University of Phoenix
Bachelor of Science (B.S.) - Information Technology
University of Phoenix