Antonio D. Perez
San Antonio,TX
Summary
Ambitious and energetic student who's looking to establish thyself by pursuing real world projects, tasks, and providing solutions to every day opportunities in various environments. Brings a multitude of skills and abilities that derive from four years of accumulated management and cross functional team experience, where various tasks were assigned that incorporate customer experience, tactical and technical skills, as well as employee productivity.
Overview
4
4
years of professional experience
Work History
Total Store & Perishable Roles (Produce & CFT)
H-E-B Grocery Company
San Antonio, TX
05.2021 - Current
- Filled out daily reports, work orders, built team schedule, ran store coverage, and maintained store conditions.
- Unloaded and sorted receiving area deliveries and processed invoices.
- Increased department sales by incorporating creative techniques. Helped push various departments top 10 profit margin products.
- Stocked, rotated (FIFO), and ensured shelves and displays were prepared for customer experience. Constructed sales displays, implemented corporate SOP's, and pushed SASS and PUSH items.
- Removed expired and overripe items from sales floor to provide freshest options and eliminate health risks.
Central Checkout Roles (Business Ctr. & Checker)
H-E-B Grocery Company
San Antonio, TX
09.2020 - 05.2021
- Assisted customers with multitude of different financial services including money transfers (Western Union), bill payments, deposits, withdrawals, check cashing, car registrations, stamp sales, and various permits.
- Processed efficient and accurate cash, check, debit and credit card payments using P.O.S. system.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
Customer Service Manager
Walmart Inc.
Converse, TX
09.2019 - 08.2020
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Trained cashiers and customer service associates on completing various transactions meeting company goals.
- Fulfilled daily audits to enhance variance research and bookkeeping.
- Conducted interviews with candidates for potential opportunities within company.
- Upheld quality control policies and procedures to increase customer satisfaction and meet compliance guidelines and regulations.
- Handled store bookkeeping by analyzing P.O.S. data, cash variances, and facilitated store deposits for GardaWorld.
Education
BBA - Business Management
Texas A&M University - San Antonio
12.2024
Skills
- Leading, Team Building, & Training
- Sales Support & Business Minded
- Customer Relations & Experience Oriented
- Planning & Problem Solving
- Detail Orientation & Time Management
- Self Sufficiency, but Team Oriented
Computer Information Systems
- Microsoft: Excel, PowerPoint, Word, etc.
- Tableau
- Finnet
- AutoCAD Inventor
References
Elias Luna
Store Coverage/MIC | H-E-B
(956) 455-6848
Chris Rivera
Store Coverage/MIC | H-E-B
(210) 544-2828
Timeline
Total Store & Perishable Roles (Produce & CFT)
H-E-B Grocery Company
05.2021 - Current
Central Checkout Roles (Business Ctr. & Checker)
H-E-B Grocery Company
09.2020 - 05.2021
Customer Service Manager
Walmart Inc.
09.2019 - 08.2020
BBA - Business Management
Texas A&M University - San Antonio