Antonio Harris
Dallas,TX
Summary
Dynamic Billing Specialist with a proven track record at Spectrum, excelling in customer service and conflict resolution. Expert in invoice processing and data entry, I consistently enhanced customer satisfaction by efficiently resolving inquiries. My strong organizational skills and attention to detail contributed to streamlined operations and improved service delivery.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Spectrum
Dallas
01.2023 - Current
- Resolved customer inquiries across multiple communication channels with professionalism and efficiency.
- Managed high call volumes while consistently delivering friendly assistance to customers.
- Trained new staff on customer service protocols to ensure adherence to best practices.
- Maintained calm demeanor in stressful situations, effectively diffusing tensions with customers.
- Promoted high customer satisfaction by addressing problems with knowledgeable service.
- Processed customer billing inquiries and resolved discrepancies efficiently.
Dispatch Administrator
Forward Air Solutions
02.2022 - 01.2023
- Managed communication between drivers and customer service for efficient routing.
- Coordinated dispatch operations to ensure timely delivery of freight services.
- Managed inventory across multiple warehouses to ensure consistent supply availability.
- Maintained current knowledge of regulations governing interstate commerce.
Post-Closing Assistance
Stearns Lending
Lewisville
03.2019 - 02.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Assisted customers with inquiries about their closing process, or post-closing activities.
- Provided assistance with customer service requests related to loan closure, or other post-closing topics.
- Performed quality control checks on post-closing paperwork prior to submission for review by upper management personnel.
- Entered data into internal databases to update records and track the progress of closings.
Document Specialist
BNY Mellon
Dallas, Tx
01.2017 - 02.2019
- Collaborated with teams to enhance efficiency by streamlining document workflows.
- Managed document preparation and processing aligned with regulatory compliance initiatives.
- Reviewed documents for accuracy, completeness, and regulatory adherence.
- Implemented quality control measures ensuring precise document handling.
- Utilized electronic filing systems for efficient information organization and retrieval.
- Maintained secure work environment by adhering to security protocols when handling sensitive materials.
Loss Prevention Lead
Khols Distribution Center
DeSoto, Texas
06.2014 - 01.2017
- Monitored inventory levels to mitigate shrinkage and theft risks.
- Trained staff on effective loss prevention techniques and safety protocols.
- Investigated theft incidents and suspicious activities within the facility.
- Collaborated with management to establish comprehensive security strategies and procedures.
- Supervised Loss Prevention staff, ensuring adherence to shoplifting apprehension procedures.
- Conducted daily walk-throughs to verify compliance with safety regulations.
- Enforced store policies related to shoplifting and theft prevention.
Package Handler
Khols Distribution Center
DeSoto, Texas
06.2010 - 06.2014
- Operated conveyor systems to sort and direct packages efficiently.
- Utilized handheld scanners for accurate tracking of package movements.
- Inspected packages for damage prior to processing through the facility.
- Consistently loaded and unloaded freight from delivery trucks.
- Maintained cleanliness and organization of work area daily.
- Collaborated with team members to achieve daily shipment objectives.
Education
High School -
Nimitz High School
TX01.2006
Skills
- Excel
- Microsoft Office
- MS OFFICE
- Clerical
- Filing
- Customer account maintenance
- Invoice processing
- Customer Service
- Outlook
- Organizational Skills
- Microsoft Word
- Loan Processing
- Billing management
- Data entry
- Quality assurance
- Inventory coordination
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Payment posting
Timeline
Billing Specialist
Spectrum
01.2023 - Current
Dispatch Administrator
Forward Air Solutions
02.2022 - 01.2023
Post-Closing Assistance
Stearns Lending
03.2019 - 02.2022
Document Specialist
BNY Mellon
01.2017 - 02.2019
Loss Prevention Lead
Khols Distribution Center
06.2014 - 01.2017
Package Handler
Khols Distribution Center
06.2010 - 06.2014
High School -
Nimitz High School
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