Antonio Jose Del Dago Herrera

• Built strong relationships with key decision-makers at the executive level within national accounts organizations.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.

Strategic & Operational Responsibilities

Business Head for the NA with full P&L responsibility for GTM strategies and Business Development

• Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
• Resolved issues and recommended actions based on production and compliance reports.
• Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased company revenue by implementing innovative marketing strategies and streamlining sales processes.

Strategic & Operational Responsibilities

Regional Director U.S Southeast Region -Puerto Rico -USVI with full P&L responsibility for International and Domestic Money Transfer Remittance business + C2B, B2B , D2B strategy leading Western Union sales in the region with over 4.3K retail stores , Business Development, contract negotiations, relationship with large agents’ networks and retailers, and new product development. revenue responsibility Over $54MM

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
• Visited sites periodically to view service levels and adherence to global service standards.
• Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
• Attended weekly meetings to discuss and optimize strategies.
• Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
• Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.

Strategic & Operational Responsibilities

Regional Director for the Southeast /West with full P&L responsibility for International and Domestic Money Transfer Remittance business + C2B, B2B , D2B and FI connect Digital strategy leading Western Union sales in the region, Business Development, contract negotiations, relationship with large agents’ networks and retailers, and new product development. revenue responsibility Over $70MM

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
• Monitored staff performance by actively engaging in and observing day-to-day activities.
• Visited sites periodically to view service levels and adherence to global service standards.
• Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
• Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
• Negotiated lucrative contracts with suppliers, reducing costs while maintaining high-quality products and services.
• Developed and executed successful business plans, resulting in increased market share and profitability.

Strategic & Operational Responsibilities

Regional Director for the Mid-Atlantic with full P&L responsibility for International and Domestic Money Transfer Remittance business leading Western Union sales in the region, Business Development, contract negotiations, relationship with large agents’ networks and retailers, and new product development. revenue responsibility Over $100MM

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Monitored staff performance by actively engaging in and observing day-to-day activities.
• Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
• Visited sites periodically to view service levels and adherence to global service standards.
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
• Represented company at various national and global events.
• Negotiated lucrative contracts with suppliers, reducing costs while maintaining high-quality products and services.

• Strategic & Operational Responsibilities
  
  
  Business Head for the region with full P&L responsibility for International and Domestic Money Transfer Remittance business ($80MM) leading Western Union Direct Operation in the region, Business Development, contract negotiations, relationship with large financial institutions and retailers, marketing, and new product development in Spain & Portugal and Gibraltar .
  
  Lead and motivate key management teams to peak levels of performance, as well as consistently develop their skills in coaching, leading and appreciating staff contributions, thereby improving morale, the quality of client service and overall productivity level
  
  
  Signed contractual agreements to expand Western Union Services in large banks, retailers and mobile operators in Iberia:
  Successful renewed key contracts in the region protecting revenues long term Spanish post office Correos (Spain) , Asociacion de estanqueros de Espana (Spain) CTT Correos (Portugal) .
  
  Led industry innovation by negotiating and implementing Digital launch go to market in Spain & Portugal ( Web & APP).
  
  Company savings on restructuring direct cost significant after integration from different business units.
  Successful Spain & Portugal Business turnaround double digit YTD revenue growth.

• Established partnerships with key stakeholders for increased collaboration and resource sharing.
• Reduced operational costs through the implementation of efficient processes and procedures in daily tasks.
• Promoted a culture of accountability by setting clear expectations for staff and conducting regular performance evaluations.
• Led the expansion of program offerings into new regions or sectors resulting in broader impact on communities served.
• Developed innovative solutions to address program challenges that led to improved outcomes for targeted populations.
• Monitored emerging trends within relevant sectors to inform strategic planning processes.
• Cultivated strong working relationships with government agencies for enhanced cooperation on project indicatives.

• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
• Managed complex contract negotiations with suppliers to reduce procurement costs without compromising quality or service levels.
• Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.

• Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
• Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
• Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
• Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Utilized consumer trends to shape sales approaches.
• Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Evaluated performance against goals and implemented appropriate development plans.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.