Elainia Rozier
1826 E 31st ST Baltimore,MD
Overview
16
16
years of professional experience
Work History
Lead Consultant
Lowes Home Improvment
Owings Mills, MD
01.2020 - Current
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported implementation.
Residential Youth Care Worker
McKoy's Place
Baltimore, MD
02.2009 - Current
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Utilized behavior management strategies consistently, creating an orderly environment conducive to personal growth for all residents.
- Assisted in maintaining a positive learning environment by addressing student behavior issues promptly.
- Monitored after-school activities, providing additional oversight for student safety during extracurricular pursuits.
Senior Sales Coordinator
Home Depot
Owings Mills, MD
01.2015 - 01.2020
- Monitored customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand mission needs.
Education
Associate of Arts - Psychology
Baltimore City Community College
Baltimore, MD06-2028
High School Diploma -
New Era Academy
Baltimore, MD06.2008
Skills
- Team leadership & development
- Issue resolution
- Processes and procedures
- Relationship building
- Patience and tolerance
- Reliability and punctuality
- Respect for diversity
Timeline
Lead Consultant
Lowes Home Improvment
01.2020 - Current
Senior Sales Coordinator
Home Depot
01.2015 - 01.2020
Residential Youth Care Worker
McKoy's Place
02.2009 - Current
Associate of Arts - Psychology
Baltimore City Community College
High School Diploma -
New Era Academy