Microsoft Office (Word, Excel, Power Point, Outlook)
Antonio L. Calloway
L
8500 Sunrise Loop, Montgomery,Alabama
Summary
Seasoned professional with outstanding performance and proven ability to exceed expectations and maximize results. Ambitious and driven, ability to spear and produce in challenging situations. Thrive in independent and collaborative work environments. Multiple years of progressive managerial experience. Second-to-none collaborative partnerships with various departments and division teams. Proven ability to manage with cultural diversity while meeting business objectives. Extensive experience in facility operations, internal controls and accountability. Expertise in customer relations and needs assessment. Innovative, self-motivator with organizational, analytical, problem resolution, and oral/written communication skills. Passion for community service and engagement with the youth.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Assistant IT Director
Alabama Department of Labor
10.1999 - Current
- Coordinated IT budget planning and forecasting to align with agency strategic objectives and financial targets.
- Played key role in major technology projects such as data center migrations and virtualization efforts, resulting in improved system performance.
- Developed comprehensive disaster recovery plans to minimize potential risks and ensure business continuity in case of emergencies.
- Stayed current on trends in information technology through participation in industry conferences, workshops, webinars, or similar events.
- Mentored junior team members to foster growth, knowledge sharing, and strong working relationships among staff.
- Ensured compliance with industry regulations by conducting regular audits of security policies, procedures, and controls.
- Collaborated with departments across the organization to align IT initiatives with business goals and objectives.
- Promoted a culture of continuous improvement within the IT team through regular training and development opportunities.
- Developed an efficient help desk ticketing system that led to quicker resolution times for end-users experiencing technical issues.
- Reduced downtime with proactive maintenance and troubleshooting of hardware, software, and network issues.
- Streamlined IT operations for increased efficiency through the consolidation of systems and processes.
- Managed vendor relationships to negotiate cost-effective technology solutions for the organization.
- Improved end-user satisfaction by providing timely and effective technical support.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Led a team of technicians in providing top-notch end-user support, fostering a positive work environment that encouraged professional growth.
IT Desktop Support Manager
Alabama Department Of Labor
10.1999 - 08.2023
- Manage/supervise call center staff, including, personnel
- Manage, administer and maintain support related to technical support of all department approved client-based technicality
- Ensure IT related policies and procedures are adhered to according to regulations
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Coordinate with federal and state agencies to resolve desktop or client level application connectivity issues as evident by the absence of valid client complaints
- Excellent communication skills, both verbal and written.
- Ensure the coordination with DTS to maintain the IT related work order as evident by the absence of valid ADOL employee complaints
- Assist in the analyzing, reporting and recommendation of strategies on how to improve the quality and performance of the Desktop Support units
- Manage, administer and maintain support related to the technical support of all department approved client based technicality
- Assist with implementation of Job Phone Banks throughout the organization.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support and network operations.
IT Systems Specialist
Alabama Department Of Labor
10.1999 - 03.2018
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Manage and support the department's Quality Assurance Sun System (QA), including firewall and hardware, for access control and problem resolution.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Trained employees in use of SUN System, overseeing onboarding process and verifying trainee competence.
- Interface and coordinate vendors for program execution
- Analyze, develop, design, modify and implement local servers
- Assist departmental users with the operation and use of LAN, personal computer hardware and software, including server interaction and hardware modifications
- Interface and coordinate with software and hardware vendors, users and other state agencies to solve personal computer and server and LAN connectivity problems
- Designed and implemented preventive maintenance procedures, reducing support requests 95%.
IT Systems Specialist Associate
Alabama Department Of Labor
10.1999 - 05.2016
- Maintain AS/400 computers and convert data to support revised software
- Install software, monitor replacement and other systems equipment as needed
- Participates on software project groups, often acting as a Lead
- Operating systems and utilities, special purpose vendor-supplied package software, database management systems and telecommunications software
- Analyze data by troubleshooting and making appropriate diagnostic recommendations
- Customer service best practices when engaging with internal and external entities.
Patient Registration Specialist Team Lead
Baptist Medical Center East
07.2003 - 05.2022
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly efficient administrative team through ongoing coaching and professional development opportunities.
- Trained team members on new patient access system
- Accurately inputted patient and insurance information into company's computer system.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Collaborated with other departments to ensure seamless transition from registration to treatment for patients.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Reduced registration errors through meticulous data entry and attention to detail.
- Contributed to decrease in wait times by expediting check-in process with effective multitasking skills.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Promoted positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Scheduled 5+ daily appointments using computerized calendars.
Education
Associate of Arts - Computer Information Systems
John Patterson Technical College
3920 Troy Hwy, Montgomery, Alabama 3611609.1999
Skills
- Computer and Network Systems
- Program Implementation and Execution
- Leadership and Training
- Creative Solutions
- Communication Systems
- Information and System Security
- Strategic Operations and Planning
- Program Management
- Problem Resolution
- Innovative Technology
Accomplishments
- Managed three offsite UI Help Centers with UI claims
- Supervised team of 25 staff members.
- Collaborated with team of 8 in the development of a New Inventory System, ADOL Gas Receipt App, Commute App, and Ticketing System
- Created an Inventory System with a team of 2 IT Asset Management Staff
- Improved ADOL Inventory Asset by 95%
- Raised employee retention and morale rates by 60% over a 5-year period by implementing UPC Counsel at the hospital
Certification
Comp TIA Server+ Certification Program
Comp TIA Security+ Certification Program
Comp TIA Networking+ Certification Program
Additional Information
Dynamics of Supervision
Family Medical Leave Act Policy and Procedure Training
Interviewing and Selection Techniques
Performance Appraisal Review
Timeline
Patient Registration Specialist Team Lead
Baptist Medical Center East
07.2003 - 05.2022
Assistant IT Director
Alabama Department of Labor
10.1999 - Current
IT Desktop Support Manager
Alabama Department Of Labor
10.1999 - 08.2023
IT Systems Specialist
Alabama Department Of Labor
10.1999 - 03.2018
IT Systems Specialist Associate
Alabama Department Of Labor
10.1999 - 05.2016
Associate of Arts - Computer Information Systems
John Patterson Technical College
Community Engagement
AIDB FOUNDATION BOARD OF DIRECTORS (Vice President), 2017- present
Volunteer Coach Youth Soccer Team at YMCA, 2010-2012
Volunteer Coach Youth Track Team at YMCA, 2012 – 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats401k matchCareer advancementCompany CultureStock Options / Equity / Profit SharingWork from home optionPersonal development programsSoftware
Service Desk ticket system such as SysAid
Understanding of TCP/IP and LAN/WAN technologies
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