Amani Parker
Las Vegas,NV
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
11.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Customer Service Representative
Ross Dress For Less
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
Southern Nevada Adult Mental Health Services
12.2022 - 11.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Case Manager/Customer Service Representative
Sutherland Global
03.2019 - 12.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Lead Warehouse Associate
Amazon
11.2021 - 10.2022
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
- Streamlined order processing with the implementation of an automated system for tracking, picking, and packing items.
- Reduced turnaround time for customer orders through effective prioritization and delegating tasks to team members.
- Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
- Strengthened team cohesion and productivity through regular performance evaluations, feedback sessions, and training programs.
Guest Advocate/Cashier/ Store Attendant
Target
08.2018 - 05.2019
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Education
Associate of Arts - Counseling Psychology
Pasadena City College
Pasadena, CA06.2024
High School Diploma -
Mojave High School
North Las Vegas, NV06.2014
Skills
- Staff Management
- Scheduling
- Lead Generation
- Team Development
- Customer Service
- Time Management
Track & Field
100m, 200m & 400m
4x1, 4x2 & alternate on 4x4 anchor for all relays
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Administrative Assistant
Southern Nevada Adult Mental Health Services
12.2022 - 11.2023
Lead Warehouse Associate
Amazon
11.2021 - 10.2022
Customer Service Representative
Ross Dress For Less
06.2021 - Current
Case Manager/Customer Service Representative
Sutherland Global
03.2019 - 12.2022
Guest Advocate/Cashier/ Store Attendant
Target
08.2018 - 05.2019
Associate of Arts - Counseling Psychology
Pasadena City College
High School Diploma -
Mojave High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security