Antonio L. Saenz

Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assessed employee performance and developed improvement plans.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.

• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Generated 17+ mortgage loan units at volume of $4,250,00 yearly
• Responsible for attending client closings, local business association meetings, provided product training meetings to branch partners. Conducted outside business generating activities such as attending open houses, sponsoring client luncheons while maintaining business development activities within RESPA compliance and within all regulatory standards; bank policy & best practices determined by regulators

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Assessed employee performance and developed improvement plans.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.

• Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
• Collected and compiled paperwork including title abstracts, insurance paperwork, loan files and tax histories.
• Responsible for prompt, efficient, and compliantly gathering necessary documents to complete construction draw process including processing, funding, and handling all draws along with all modifications to project budget throughout the building process ensuring file completion and accuracy complying with all company, state, federal regulation including adherence to all RESPA & Fair lending laws effective communicating progress to loan officer, member, builders, inspectors, title and management as necessary

• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Managed branch sales, customer service, finances and recordkeeping.
• Increase employee productivity by 25% from 80 loans to 100 loans monthly by interacting with employees, clients, and daily coaching resulting in employees exceeding monthly, quarterly, and yearly production numbers while increasing customer satisfaction rating from 68% to 80% service satisfied thus resulting in high levels of present client renewals
• Managed team of minimum 6 employees to 30 employees 10+ years; Successfully trained, coached with preferred technique of curbside coaching, promoted employees to assistant manager and branch managers as well as having employees filling in at other locations as needed and ability to provide excellent leadership to team members
• Extensive experience in auto finance average 15+ loan units at volume of $300,000 monthly, production of personal loan at average of 15+ loan units at volume of $150,000

• Relevant Coursework: Individual Tax Preparation