Antonio Roberci Carvalho Lira Firmino
Chicago,IL
Summary
IT specialist with five years of experience in Application Performance Management, Unix/Linux administration, windows, and technical support within small and large companies’ environments aiming to become a key asset by contributing his skills to achieve team and customer success. Fully available and active to satisfy the needs of the employer, with the single purpose of adding to the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CA APM CONSULTANT
VECTRA Consulting Services
07.2015 - 01.2019
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Created and optimized records management strategies to coordinate and protect information.
- Self-motivated, with a strong sense of personal responsibility.
SYSTEMS ANALYST - CA APM
VECTRA Consulting Services
08.2014 - 07.2015
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Diagnosed, troubleshot and resolved network and system problems.
- Researched and adopted new technologies to add value to existing offerings.
NETWORK ANALYST - TECHNICAL SUPPORT
Tely Internet Provider
02.2013 - 06.2014
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
SYSTEMS ANALYST
HC Frios
03.2013 - 05.2013
- Defined and documented scope of projects for distribution to team.
- Enhanced interfaces to promote better functionality for users.
- Organized system operating procedures to strengthen controls.
- Established specifications and coordinated production with software programmers.
- Planned computer systems using information engineering, data modeling, and structured analysis.
INTERNSHIP AS TECHNICAL SUPPORT AND DEVELOPMENT
Regulatory Agency of Paraiba
09.2011 - 01.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
TECHNICAL DEVELOPMENT OF SYSTEMS AND TECHNICAL SUPPORT
Public Health Department
04.2011 - 05.2012
- Worked effectively in both independent and team environments to exceed IT goals.
- Worked with various departments on integrating new processes for software and manual usage.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Maintained computer systems, installed and upgraded new systems.
- Performed troubleshooting and maintenance of existing network systems.
SYSTEMS SUPPORT
Public Health Department
01.2011 - 03.2011
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Connected to computer of client using remote link to install programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
CONSULTATION and EXAM MARKER
Public Health Department
01.2007 - 12.2010
- Manage the appointment system of consultations and examinations of the Health Department of Joao Pessoa, acting as a marker of consultations obtaining great experience in dealing with the public.
Education
Bachelor of Information Technology Management - Management Information Systems
University of The Potomac
Chicago03.2023
Certificate in English as a Second Language - English
Midwestern Career College
Chicago, IL05.2021
Bachelor of Science in Systems for Internet - Information Technology
University Center of Joao Pessoa
Brazil12.2013
High School Diploma -
Seta High School
01.2009
Skills
- APPLICATION PERFORMANCE MANAGEMENT (APM)
- PHP
- JAVA
- ANDROID
- SQL
- Windows
- Linux
- Self-Motivated
- JBOSS
- TOMCAT
Personal Information
- Age: 33
- Marital Status: married
- Nationality: Brazilian
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Certification
- Professional certified by CA Technologies in the CA APM solution. The Certificates are attached.
- Proven Professional, CA APM 10.x Implementation
- Certified Expert, CA APM Technical Pre-Sales 2017
- Proven Professional, CA APM Technical Sales 2016
- CA APM Proven Sales Professional 2018
- CA Application Performance Management 10.x - PoC Best Practices 200
- CA App Experience Analytics 17.x Implementation
Timeline
CA APM CONSULTANT
VECTRA Consulting Services
07.2015 - 01.2019
SYSTEMS ANALYST - CA APM
VECTRA Consulting Services
08.2014 - 07.2015
SYSTEMS ANALYST
HC Frios
03.2013 - 05.2013
NETWORK ANALYST - TECHNICAL SUPPORT
Tely Internet Provider
02.2013 - 06.2014
INTERNSHIP AS TECHNICAL SUPPORT AND DEVELOPMENT
Regulatory Agency of Paraiba
09.2011 - 01.2013
TECHNICAL DEVELOPMENT OF SYSTEMS AND TECHNICAL SUPPORT
Public Health Department
04.2011 - 05.2012
SYSTEMS SUPPORT
Public Health Department
01.2011 - 03.2011
CONSULTATION and EXAM MARKER
Public Health Department
01.2007 - 12.2010
Bachelor of Information Technology Management - Management Information Systems
University of The Potomac
Certificate in English as a Second Language - English
Midwestern Career College
Bachelor of Science in Systems for Internet - Information Technology
University Center of Joao Pessoa
High School Diploma -
Seta High School
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