Antonio Torres
Chino,United States
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
T-Mobile
03.2014 - Current
- 9x Annual or Quarterly Winners Circle Recipient
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with Sr management to develop strategic plans for store growth
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Upheld brand identity standards within store locations through consistent signage presentation merchandise displays following corporate guidelines.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Spearheaded community outreach events partnerships organizations raise brand awareness and foster positive relationships within local areas.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
Assistant Store Manager
O'Reilly Auto Parts
08.2011 - 02.2014
- Tony Torres - page 1
- Lead the store team members in providing excellent customer service to retail and professional customers
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
- Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)
- Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training
- Make sure telephone is answered according to company policy
- Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
- Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure
- Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly
- Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
- Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned
- Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
Education
Bachelor of Science - Criminal Justice
Westwood College
Anaheim2014
Skills
- Interpersonal Skills
- Visual Merchandising
- Sales Management
- Easily Adaptable
- Business Relationship
- Hiring and Training
- Problem-Solving
- Sales Growth
- Performance Monitoring
- Goal Setting
- Coaching and Mentoring
- Shift Scheduling
- Sales Leadership
- Retail Operations
- Retail Employee Training
- Cost Control
- Upselling and Cross Selling
- Profit and Loss Management
- Highly Motivated
- Meticulously Detail-Oriented
- Strong Multi-Tasking
- Decision-Making Skill
- Inventory Control
- Scheduling Knowledge
- Quality Assurance
- Conflict Resolution
- Product Knowledge
- Delegation Skills
Timeline
Retail Store Manager
T-Mobile
03.2014 - Current
Assistant Store Manager
O'Reilly Auto Parts
08.2011 - 02.2014
Bachelor of Science - Criminal Justice
Westwood College